Terms and Conditions | Shambala Cleaning Services<\/title>\n <style>\n\n :root {\n --scs-green: #0d7a55;\n --scs-green-2: #16b887;\n --scs-teal: #0f8c8c;\n --scs-ink: #10201a;\n --scs-muted: #667b73;\n --scs-line: #dceee6;\n --scs-soft: #f5fbf8;\n --scs-danger: #b42318;\n --scs-warning: #b7791f;\n --scs-radius: 28px;\n --scs-shadow: 0 24px 70px rgba(13, 122, 85, .14);\n --scs-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n }\n\n * { box-sizing: border-box; }\n\n html {\n scroll-behavior: smooth;\n -webkit-text-size-adjust: 100%;\n }\n\n body {\n margin: 0;\n min-height: 100vh;\n font-family: var(--scs-font);\n color: var(--scs-ink);\n background:\n radial-gradient(circle at 0 0, rgba(22, 184, 135, .14), transparent 34%),\n linear-gradient(180deg, #f7fffb 0%, #ffffff 72%);\n line-height: 1.65;\n }\n\n a { color: var(--scs-green); text-decoration: none; }\n a:hover { text-decoration: underline; }\n\n .skip-link {\n position: absolute;\n left: 16px;\n top: 12px;\n z-index: 1000;\n transform: translateY(-160%);\n background: var(--scs-green);\n color: #fff;\n padding: 10px 14px;\n border-radius: 999px;\n font-weight: 900;\n transition: transform .18s ease;\n }\n\n .skip-link:focus { transform: translateY(0); outline: 3px solid rgba(22,184,135,.28); }\n\n .scs-portal {\n width: min(1440px, calc(100% - 32px));\n margin: 24px auto;\n border: 1px solid rgba(13, 122, 85, .12);\n border-radius: 32px;\n padding: clamp(14px, 2vw, 28px);\n background: rgba(255, 255, 255, .70);\n box-shadow: 0 20px 70px rgba(16, 32, 26, .08);\n overflow: hidden;\n isolation: isolate;\n }\n\n .scs-topbar {\n display: flex;\n justify-content: space-between;\n align-items: center;\n gap: 20px;\n margin-bottom: 16px;\n }\n\n .scs-topbar-brand {\n display: flex;\n align-items: center;\n gap: 16px;\n min-width: 0;\n }\n\n .scs-logo-mark {\n display: grid;\n place-items: center;\n width: 64px;\n height: 52px;\n flex: 0 0 auto;\n border-radius: 20px;\n background: linear-gradient(135deg, #0d7a55, #16b887);\n color: #fff;\n font-weight: 950;\n letter-spacing: -.04em;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .22);\n }\n\n .scs-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .12em;\n text-transform: uppercase;\n }\n\n .scs-eyebrow::before {\n content: \"\";\n width: 8px;\n height: 8px;\n border-radius: 50%;\n background: var(--scs-green-2);\n box-shadow: 0 0 0 5px rgba(22, 184, 135, .13);\n }\n\n h1, h2, h3, h4 { color: var(--scs-ink); line-height: 1.08; }\n h1, h2, h3 { letter-spacing: -.045em; }\n h1 { font-size: clamp(34px, 5vw, 64px); margin: 10px 0 12px; }\n h2 { font-size: clamp(28px, 4vw, 48px); margin: 8px 0 6px; }\n h3 { font-size: clamp(21px, 2.2vw, 28px); margin: 6px 0 8px; }\n h4 { font-size: 18px; margin: 0 0 6px; }\n p { margin: 0 0 14px; }\n\n .scs-user-chip {\n display: flex;\n align-items: center;\n gap: 10px;\n background: #fff;\n border: 1px solid var(--scs-line);\n border-radius: 999px;\n padding: 8px 8px 8px 18px;\n box-shadow: 0 10px 25px rgba(16, 32, 26, .07);\n font-weight: 900;\n white-space: nowrap;\n }\n\n .scs-btn {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n min-height: 42px;\n border: 0;\n border-radius: 999px;\n padding: 12px 18px;\n font: inherit;\n font-size: 14px;\n font-weight: 900;\n line-height: 1;\n cursor: pointer;\n transition: transform .18s ease, box-shadow .18s ease, background .18s ease;\n text-decoration: none;\n }\n\n .scs-btn:hover { transform: translateY(-1px); text-decoration: none; }\n .scs-btn:focus-visible, .nav-link:focus-visible, .faq-trigger:focus-visible {\n outline: 3px solid rgba(22, 184, 135, .22);\n outline-offset: 3px;\n }\n\n .scs-btn-primary {\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n box-shadow: 0 14px 30px rgba(13, 122, 85, .25);\n }\n\n .scs-btn-ghost {\n background: #eff8f4;\n color: var(--scs-green);\n border: 1px solid #d7efe5;\n }\n\n .scs-workspace {\n display: grid;\n grid-template-columns: minmax(240px, 300px) minmax(0, 1fr);\n gap: 22px;\n align-items: start;\n }\n\n .scs-sidebar-card {\n position: sticky;\n top: 18px;\n background: linear-gradient(180deg, rgba(255, 255, 255, .96), rgba(238, 249, 244, .95));\n border: 1px solid rgba(13, 122, 85, .16);\n border-radius: 30px;\n box-shadow: 0 28px 80px rgba(6, 37, 27, .14);\n padding: 16px;\n overflow: hidden;\n }\n\n .scs-sidebar-card::before {\n content: \"\";\n position: absolute;\n right: -60px;\n bottom: -70px;\n width: 190px;\n height: 190px;\n border-radius: 50%;\n background: linear-gradient(135deg, rgba(22, 184, 135, .15), rgba(213, 168, 91, .12));\n pointer-events: none;\n }\n\n .scs-sidebar-head {\n position: relative;\n display: flex;\n align-items: center;\n gap: 12px;\n padding: 10px 8px 16px;\n border-bottom: 1px solid var(--scs-line);\n margin-bottom: 12px;\n }\n\n .scs-sidebar-head .scs-logo-mark {\n width: 58px;\n height: 48px;\n border-radius: 18px;\n box-shadow: 0 10px 26px rgba(13, 122, 85, .12);\n }\n\n .scs-sidebar-head strong { display: block; font-size: 16px; letter-spacing: -.02em; }\n .scs-sidebar-head span { display: block; color: var(--scs-muted); font-size: 12px; margin-top: 2px; }\n\n .scs-subnav {\n display: grid;\n gap: 8px;\n margin: 0;\n padding: 0;\n list-style: none;\n position: relative;\n z-index: 1;\n }\n\n .nav-link {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 12px;\n text-align: left;\n border: 1px solid transparent;\n border-radius: 18px;\n padding: 12px;\n color: #264138;\n background: transparent;\n transition: transform .2s ease, background .2s ease, border-color .2s ease;\n }\n\n .nav-link i {\n display: grid;\n place-items: center;\n flex: 0 0 34px;\n width: 34px;\n height: 34px;\n border-radius: 14px;\n background: #edf9f4;\n color: var(--scs-green);\n font-style: normal;\n font-weight: 900;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n .nav-link b { display: block; font-size: 14px; line-height: 1.1; }\n .nav-link small { display: block; margin-top: 3px; color: var(--scs-muted); font-size: 11px; font-weight: 700; }\n .nav-link:hover { background: #f4fbf8; border-color: rgba(13,122,85,.12); transform: translateX(2px); text-decoration: none; }\n .nav-link.active {\n background: linear-gradient(135deg, #0d7a55, #18ba88);\n color: #fff;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .26);\n transform: translateX(6px) scale(1.01);\n }\n .nav-link.active i { background: rgba(255,255,255,.22); color: #fff; box-shadow: inset 0 0 0 1px rgba(255,255,255,.26); }\n .nav-link.active small { color: rgba(255,255,255,.78); }\n\n .scs-page-wrap { min-width: 0; }\n\n .scs-gradient-panel {\n display: flex;\n justify-content: space-between;\n align-items: flex-end;\n gap: 24px;\n margin-bottom: 18px;\n padding: clamp(24px, 4vw, 42px);\n border-radius: var(--scs-radius);\n background: linear-gradient(135deg, #0d7a55 0%, #10a873 46%, #0e8f8a 100%);\n color: #fff;\n box-shadow: var(--scs-shadow);\n position: relative;\n overflow: hidden;\n }\n\n .scs-gradient-panel::after {\n content: \"\";\n position: absolute;\n right: -70px;\n top: -90px;\n width: 280px;\n height: 280px;\n border-radius: 50%;\n background: rgba(255, 255, 255, .15);\n }\n\n .scs-gradient-panel > * { position: relative; z-index: 1; }\n .scs-gradient-panel .scs-eyebrow { color: #d7ffee; }\n .scs-gradient-panel .scs-eyebrow::before { background: #fff; box-shadow: 0 0 0 5px rgba(255,255,255,.16); }\n .scs-gradient-panel h1, .scs-gradient-panel h2 { color: #fff; max-width: 880px; }\n .scs-gradient-panel p { color: rgba(255, 255, 255, .86); max-width: 820px; font-size: 16px; }\n\n .scs-stats-row {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 14px;\n margin: 18px 0;\n }\n\n .scs-stat-card, .scs-card, .policy-card, .faq-item {\n background: rgba(255, 255, 255, .94);\n border: 1px solid var(--scs-line);\n box-shadow: 0 20px 55px rgba(16, 32, 26, .09);\n }\n\n .scs-stat-card {\n border-radius: 24px;\n padding: 20px;\n }\n\n .scs-stat-card span {\n display: block;\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n }\n\n .scs-stat-card strong {\n display: block;\n color: var(--scs-green);\n font-size: 32px;\n letter-spacing: -.04em;\n margin: 8px 0 4px;\n }\n\n .scs-stat-card small { color: var(--scs-muted); }\n\n .content-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px;\n }\n\n .content-grid.single { grid-template-columns: 1fr; }\n\n .policy-card, .scs-card {\n border-radius: var(--scs-radius);\n padding: clamp(18px, 2.4vw, 28px);\n overflow: hidden;\n }\n\n .policy-card.full { grid-column: 1 \/ -1; }\n .policy-card p:last-child { margin-bottom: 0; }\n\n .section-heading {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n gap: 16px;\n margin-bottom: 12px;\n }\n\n .section-number {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n flex: 0 0 auto;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-weight: 950;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n ul.clean-list {\n margin: 12px 0 0;\n padding: 0;\n list-style: none;\n display: grid;\n gap: 10px;\n }\n\n ul.clean-list li {\n position: relative;\n padding-left: 28px;\n color: #38584d;\n }\n\n ul.clean-list li::before {\n content: \"\u2713\";\n position: absolute;\n left: 0;\n top: 0;\n width: 20px;\n height: 20px;\n display: grid;\n place-items: center;\n border-radius: 50%;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 950;\n }\n\n .status-row {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 12px;\n }\n\n .status {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n padding: 6px 10px;\n border-radius: 999px;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n border: 1px solid rgba(13,122,85,.12);\n }\n\n .muted { color: var(--scs-muted); }\n}\n\n @media (max-width: 1180px) {\n .scs-workspace { grid-template-columns: 1fr; }\n .scs-sidebar-card { position: relative; top: auto; }\n .scs-subnav { grid-template-columns: repeat(auto-fit, minmax(min(100%, 170px), 1fr)); }\n .nav-link.active { transform: none; }\n .scs-gradient-panel { align-items: flex-start; flex-direction: column; }\n }\n\n @media (max-width: 900px) {\n .content-grid { grid-template-columns: 1fr; }\n .policy-card.full { grid-column: auto; }\n .scs-stats-row { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n }\n\n @media (max-width: 760px) {\n .scs-portal { width: min(100% - 20px, 1440px); margin: 10px auto; border-radius: 20px; padding: 12px; }\n .scs-topbar { align-items: flex-start; flex-direction: column; }\n .scs-user-chip { width: 100%; justify-content: space-between; flex-wrap: wrap; border-radius: 22px; padding: 12px; }\n .scs-sidebar-card, .policy-card, .scs-card { border-radius: 22px; padding: 16px; }\n .scs-subnav { grid-template-columns: 1fr; }\n .scs-gradient-panel { border-radius: 22px; }\n .section-heading { flex-direction: column; }\n }\n\n @media (max-width: 480px) {\n .scs-stats-row { grid-template-columns: 1fr; }\n .scs-btn { width: 100%; }\n .scs-topbar-brand { align-items: flex-start; }\n<\/style>\n<\/head>\n<body>\n <a class=\"skip-link\" href=\"#main-content\">Skip to main content<\/a>\n <div class=\"scs-portal\">\n <header class=\"scs-topbar\">\n <div class=\"scs-topbar-brand\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div>\n <span class=\"scs-eyebrow\">Shambala Cleaning Services<\/span>\n <h2>Terms and Conditions<\/h2>\n <\/div>\n <\/div>\n <div class=\"scs-user-chip\" aria-label=\"Page actions\">\n <span>Legal & Support Pages<\/span>\n <a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a>\n <\/div>\n <\/header>\n <div class=\"scs-workspace\">\n <aside class=\"scs-sidebar-card\" aria-label=\"Legal navigation\">\n <div class=\"scs-sidebar-head\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div><strong>Shambala Portal<\/strong><span>Legal & Help Centre<\/span><\/div>\n <\/div>\n <nav class=\"scs-subnav\" aria-label=\"Related pages\">\n<a class=\"nav-link active\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\" aria-current=\"page\"><i aria-hidden=\"true\">T<\/i><span><b>Terms<\/b><small>Service rules<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\"><i aria-hidden=\"true\">F<\/i><span><b>FAQ<\/b><small>Common questions<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\"><i aria-hidden=\"true\">P<\/i><span><b>Privacy<\/b><small>Data protection<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\"><i aria-hidden=\"true\">S<\/i><span><b>Main Site<\/b><small>Open website<\/small><\/span><\/a>\n<\/nav><\/aside>\n <main class=\"scs-page-wrap\" id=\"main-content\" tabindex=\"-1\">\n\n <section class=\"scs-gradient-panel\" aria-labelledby=\"terms-title\">\n <div>\n <span class=\"scs-eyebrow\">Website Terms<\/span>\n <h1 id=\"terms-title\">Terms and Conditions<\/h1>\n <p>These terms explain how visitors, customers, cleaners and administrators should use the Shambala Cleaning Services website, quote forms and role-based dashboard features.<\/p>\n <\/div>\n <a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/get-a-quote\/\" rel=\"noopener\">Request a Quote<\/a>\n <\/section>\n\n <section class=\"scs-stats-row\" aria-label=\"Terms summary\">\n <article class=\"scs-stat-card\"><span>Applies to<\/span><strong>All<\/strong><small>Visitors and registered users<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Main services<\/span><strong>6<\/strong><small>Cleaning service categories<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Dashboards<\/span><strong>3<\/strong><small>Admin, Customer and Cleaner<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Updated<\/span><strong>2026<\/strong><small>Standalone legal page<\/small><\/article>\n <\/section>\n\n <section class=\"content-grid\" aria-label=\"Terms sections\">\n <article class=\"policy-card full\" id=\"overview\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Overview<\/span><h3>1. Acceptance of Terms<\/h3><\/div><span class=\"section-number\">1<\/span><\/div>\n <p>By accessing this website, submitting a quote request, creating an account, applying as a cleaner, sending a message or using a dashboard, you agree to use the website responsibly and in accordance with these terms.<\/p>\n <p>Shambala Cleaning Services may update these terms from time to time. Continued use of the website after an update means the updated terms apply.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"service-scope\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Services<\/span><h3>2. Service Information<\/h3><\/div><span class=\"section-number\">2<\/span><\/div>\n <p>The website provides information about cleaning services, including commercial cleaning, residential cleaning, end of lease cleaning, carpet cleaning, car cleaning and pressure washing.<\/p>\n <ul class=\"clean-list\">\n <li>Service details are provided for general guidance.<\/li>\n <li>Final scope, price and scheduling depend on customer requirements, property condition, service area and availability.<\/li>\n <li>Any quote issued through the website or dashboard is subject to admin review and confirmation.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"accounts\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Accounts<\/span><h3>3. User Accounts and Access<\/h3><\/div><span class=\"section-number\">3<\/span><\/div>\n <p>Customers and cleaners may create or request accounts to access dashboard features. Access may be reviewed, approved, limited, suspended or removed by the site administrator where required for security, accuracy or operational reasons.<\/p>\n <ul class=\"clean-list\">\n <li>Customers are responsible for keeping account information accurate.<\/li>\n <li>Cleaners must provide truthful application and availability information.<\/li>\n <li>Admin users must manage accounts and records only for legitimate business purposes.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"responsibilities\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Usage<\/span><h3>4. User Responsibilities<\/h3><\/div><span class=\"section-number\">4<\/span><\/div>\n <p>Users must not misuse the website, submit false information, attempt to access another user\u2019s records, disrupt the system, upload harmful content or use the platform for unlawful or misleading purposes.<\/p>\n <p>Users should check all submitted details before sending forms, especially service address, preferred date, phone number, email address, service type and special requirements.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"quotes-bookings\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Workflow<\/span><h3>5. Quotes, Bookings and Statuses<\/h3><\/div><span class=\"section-number\">5<\/span><\/div>\n <p>Quote and booking requests are not automatically guaranteed service confirmations. The normal workflow may include submission, admin review, quote approval, payment review, cleaner assignment, job progress and completion.<\/p>\n <div class=\"status-row\" aria-label=\"Common booking statuses\">\n <span class=\"status\">Pending<\/span><span class=\"status\">Reviewed<\/span><span class=\"status\">Approved<\/span><span class=\"status\">Assigned<\/span><span class=\"status\">Completed<\/span><span class=\"status\">Cancelled<\/span>\n <\/div>\n <\/article>\n\n <article class=\"policy-card\" id=\"payments\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Payments<\/span><h3>6. Payments and Records<\/h3><\/div><span class=\"section-number\">6<\/span><\/div>\n <p>Payment information shown in the dashboard is intended to help customers and administrators track payment status. Payment records may be marked as pending, submitted, reviewed, paid or returned for clarification.<\/p>\n <p>Do not submit sensitive payment card details through general message fields unless the website specifically provides a secure approved payment process.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"cleaners\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Cleaner Access<\/span><h3>7. Cleaner Applications and Job Requests<\/h3><\/div><span class=\"section-number\">7<\/span><\/div>\n <p>Cleaner application submissions may be reviewed before dashboard access is granted. Cleaner job requests, assignments and status updates must reflect genuine availability and completed work.<\/p>\n <ul class=\"clean-list\">\n <li>Cleaner access does not automatically guarantee job assignment.<\/li>\n <li>Assigned jobs must be handled professionally and in line with customer requirements.<\/li>\n <li>Any changes to availability or job status should be updated promptly.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"communications\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Communication<\/span><h3>8. Messages, Notifications and Documents<\/h3><\/div><span class=\"section-number\">8<\/span><\/div>\n <p>The website may provide user messages, admin replies, notifications and document areas for quote, booking, payment and service records. Users are responsible for reading relevant dashboard updates and responding when action is required.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"availability\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Reliability<\/span><h3>9. Website Availability<\/h3><\/div><span class=\"section-number\">9<\/span><\/div>\n <p>Reasonable effort is made to keep the website available and functional. However, access may occasionally be interrupted due to maintenance, hosting issues, plugin updates, technical errors or security controls.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"liability\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Limits<\/span><h3>10. Limitation of Responsibility<\/h3><\/div><span class=\"section-number\">10<\/span><\/div>\n <p>The website is provided to support service communication and operational management. To the extent permitted by law, Shambala Cleaning Services is not responsible for losses caused by incorrect user submissions, unauthorised account access, service interruptions or third-party hosting issues.<\/p>\n <\/article>\n\n <article class=\"policy-card full\" id=\"contact\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Support<\/span><h3>11. Contact Information<\/h3><\/div><span class=\"section-number\">11<\/span><\/div>\n <p>For questions about these terms, quote requests, customer accounts, cleaner applications, bookings, payments or dashboard access, contact Shambala Cleaning Services through the website contact form or support section.<\/p>\n <div class=\"status-row\"><a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Visit Website<\/a><a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\">Read FAQ<\/a><\/div>\n <\/article>\n <\/section>\n <\/main>\n <\/div>\n <\/div>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions | Shambala Cleaning Services Skip to main content SC Shambala Cleaning Services Terms and Conditions Legal & […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46"}],"version-history":[{"count":3,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":129,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions\/129"}],"wp:attachment":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":46,"date":"2026-06-03T16:39:30","date_gmt":"2026-06-03T16:39:30","guid":{"rendered":"https:\/\/2026s1j.winproject.com.au\/?page_id=46"},"modified":"2026-06-03T18:38:43","modified_gmt":"2026-06-03T18:38:43","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/2026s1j.winproject.com.au\/?page_id=46","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n\n\n\n \n \n \n Terms and Conditions | Shambala Cleaning Services<\/title>\n <style>\n\n :root {\n --scs-green: #0d7a55;\n --scs-green-2: #16b887;\n --scs-teal: #0f8c8c;\n --scs-ink: #10201a;\n --scs-muted: #667b73;\n --scs-line: #dceee6;\n --scs-soft: #f5fbf8;\n --scs-danger: #b42318;\n --scs-warning: #b7791f;\n --scs-radius: 28px;\n --scs-shadow: 0 24px 70px rgba(13, 122, 85, .14);\n --scs-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n }\n\n * { box-sizing: border-box; }\n\n html {\n scroll-behavior: smooth;\n -webkit-text-size-adjust: 100%;\n }\n\n body {\n margin: 0;\n min-height: 100vh;\n font-family: var(--scs-font);\n color: var(--scs-ink);\n background:\n radial-gradient(circle at 0 0, rgba(22, 184, 135, .14), transparent 34%),\n linear-gradient(180deg, #f7fffb 0%, #ffffff 72%);\n line-height: 1.65;\n }\n\n a { color: var(--scs-green); text-decoration: none; }\n a:hover { text-decoration: underline; }\n\n .skip-link {\n position: absolute;\n left: 16px;\n top: 12px;\n z-index: 1000;\n transform: translateY(-160%);\n background: var(--scs-green);\n color: #fff;\n padding: 10px 14px;\n border-radius: 999px;\n font-weight: 900;\n transition: transform .18s ease;\n }\n\n .skip-link:focus { transform: translateY(0); outline: 3px solid rgba(22,184,135,.28); }\n\n .scs-portal {\n width: min(1440px, calc(100% - 32px));\n margin: 24px auto;\n border: 1px solid rgba(13, 122, 85, .12);\n border-radius: 32px;\n padding: clamp(14px, 2vw, 28px);\n background: rgba(255, 255, 255, .70);\n box-shadow: 0 20px 70px rgba(16, 32, 26, .08);\n overflow: hidden;\n isolation: isolate;\n }\n\n .scs-topbar {\n display: flex;\n justify-content: space-between;\n align-items: center;\n gap: 20px;\n margin-bottom: 16px;\n }\n\n .scs-topbar-brand {\n display: flex;\n align-items: center;\n gap: 16px;\n min-width: 0;\n }\n\n .scs-logo-mark {\n display: grid;\n place-items: center;\n width: 64px;\n height: 52px;\n flex: 0 0 auto;\n border-radius: 20px;\n background: linear-gradient(135deg, #0d7a55, #16b887);\n color: #fff;\n font-weight: 950;\n letter-spacing: -.04em;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .22);\n }\n\n .scs-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .12em;\n text-transform: uppercase;\n }\n\n .scs-eyebrow::before {\n content: \"\";\n width: 8px;\n height: 8px;\n border-radius: 50%;\n background: var(--scs-green-2);\n box-shadow: 0 0 0 5px rgba(22, 184, 135, .13);\n }\n\n h1, h2, h3, h4 { color: var(--scs-ink); 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text-decoration: none; }\n .scs-btn:focus-visible, .nav-link:focus-visible, .faq-trigger:focus-visible {\n outline: 3px solid rgba(22, 184, 135, .22);\n outline-offset: 3px;\n }\n\n .scs-btn-primary {\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n box-shadow: 0 14px 30px rgba(13, 122, 85, .25);\n }\n\n .scs-btn-ghost {\n background: #eff8f4;\n color: var(--scs-green);\n border: 1px solid #d7efe5;\n }\n\n .scs-workspace {\n display: grid;\n grid-template-columns: minmax(240px, 300px) minmax(0, 1fr);\n gap: 22px;\n align-items: start;\n }\n\n .scs-sidebar-card {\n position: sticky;\n top: 18px;\n background: linear-gradient(180deg, rgba(255, 255, 255, .96), rgba(238, 249, 244, .95));\n border: 1px solid rgba(13, 122, 85, .16);\n border-radius: 30px;\n box-shadow: 0 28px 80px rgba(6, 37, 27, .14);\n padding: 16px;\n overflow: hidden;\n }\n\n .scs-sidebar-card::before {\n content: \"\";\n position: absolute;\n right: -60px;\n bottom: -70px;\n width: 190px;\n height: 190px;\n border-radius: 50%;\n background: linear-gradient(135deg, rgba(22, 184, 135, .15), rgba(213, 168, 91, .12));\n pointer-events: none;\n }\n\n .scs-sidebar-head {\n position: relative;\n display: flex;\n align-items: center;\n gap: 12px;\n padding: 10px 8px 16px;\n border-bottom: 1px solid var(--scs-line);\n margin-bottom: 12px;\n }\n\n .scs-sidebar-head .scs-logo-mark {\n width: 58px;\n height: 48px;\n border-radius: 18px;\n box-shadow: 0 10px 26px rgba(13, 122, 85, .12);\n }\n\n .scs-sidebar-head strong { display: block; font-size: 16px; letter-spacing: -.02em; }\n .scs-sidebar-head span { display: block; color: var(--scs-muted); font-size: 12px; margin-top: 2px; }\n\n .scs-subnav {\n display: grid;\n gap: 8px;\n margin: 0;\n padding: 0;\n list-style: none;\n position: relative;\n z-index: 1;\n }\n\n .nav-link {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 12px;\n text-align: left;\n border: 1px solid transparent;\n border-radius: 18px;\n padding: 12px;\n color: #264138;\n background: transparent;\n transition: transform .2s ease, background .2s ease, border-color .2s ease;\n }\n\n .nav-link i {\n display: grid;\n place-items: center;\n flex: 0 0 34px;\n width: 34px;\n height: 34px;\n border-radius: 14px;\n background: #edf9f4;\n color: var(--scs-green);\n font-style: normal;\n font-weight: 900;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n .nav-link b { display: block; font-size: 14px; line-height: 1.1; }\n .nav-link small { display: block; margin-top: 3px; color: var(--scs-muted); font-size: 11px; font-weight: 700; }\n .nav-link:hover { background: #f4fbf8; border-color: rgba(13,122,85,.12); transform: translateX(2px); text-decoration: none; }\n .nav-link.active {\n background: linear-gradient(135deg, #0d7a55, #18ba88);\n color: #fff;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .26);\n transform: translateX(6px) scale(1.01);\n }\n .nav-link.active i { background: rgba(255,255,255,.22); color: #fff; box-shadow: inset 0 0 0 1px rgba(255,255,255,.26); }\n .nav-link.active small { color: rgba(255,255,255,.78); }\n\n .scs-page-wrap { min-width: 0; }\n\n .scs-gradient-panel {\n display: flex;\n justify-content: space-between;\n align-items: flex-end;\n gap: 24px;\n margin-bottom: 18px;\n padding: clamp(24px, 4vw, 42px);\n border-radius: var(--scs-radius);\n background: linear-gradient(135deg, #0d7a55 0%, #10a873 46%, #0e8f8a 100%);\n color: #fff;\n box-shadow: var(--scs-shadow);\n position: relative;\n overflow: hidden;\n }\n\n .scs-gradient-panel::after {\n content: \"\";\n position: absolute;\n right: -70px;\n top: -90px;\n width: 280px;\n height: 280px;\n border-radius: 50%;\n background: rgba(255, 255, 255, .15);\n }\n\n .scs-gradient-panel > * { position: relative; z-index: 1; }\n .scs-gradient-panel .scs-eyebrow { color: #d7ffee; }\n .scs-gradient-panel .scs-eyebrow::before { background: #fff; box-shadow: 0 0 0 5px rgba(255,255,255,.16); }\n .scs-gradient-panel h1, .scs-gradient-panel h2 { color: #fff; max-width: 880px; }\n .scs-gradient-panel p { color: rgba(255, 255, 255, .86); max-width: 820px; font-size: 16px; }\n\n .scs-stats-row {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 14px;\n margin: 18px 0;\n }\n\n .scs-stat-card, .scs-card, .policy-card, .faq-item {\n background: rgba(255, 255, 255, .94);\n border: 1px solid var(--scs-line);\n box-shadow: 0 20px 55px rgba(16, 32, 26, .09);\n }\n\n .scs-stat-card {\n border-radius: 24px;\n padding: 20px;\n }\n\n .scs-stat-card span {\n display: block;\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n }\n\n .scs-stat-card strong {\n display: block;\n color: var(--scs-green);\n font-size: 32px;\n letter-spacing: -.04em;\n margin: 8px 0 4px;\n }\n\n .scs-stat-card small { color: var(--scs-muted); }\n\n .content-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px;\n }\n\n .content-grid.single { grid-template-columns: 1fr; }\n\n .policy-card, .scs-card {\n border-radius: var(--scs-radius);\n padding: clamp(18px, 2.4vw, 28px);\n overflow: hidden;\n }\n\n .policy-card.full { grid-column: 1 \/ -1; }\n .policy-card p:last-child { margin-bottom: 0; }\n\n .section-heading {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n gap: 16px;\n margin-bottom: 12px;\n }\n\n .section-number {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n flex: 0 0 auto;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-weight: 950;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n ul.clean-list {\n margin: 12px 0 0;\n padding: 0;\n list-style: none;\n display: grid;\n gap: 10px;\n }\n\n ul.clean-list li {\n position: relative;\n padding-left: 28px;\n color: #38584d;\n }\n\n ul.clean-list li::before {\n content: \"\u2713\";\n position: absolute;\n left: 0;\n top: 0;\n width: 20px;\n height: 20px;\n display: grid;\n place-items: center;\n border-radius: 50%;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 950;\n }\n\n .status-row {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 12px;\n }\n\n .status {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n padding: 6px 10px;\n border-radius: 999px;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n border: 1px solid rgba(13,122,85,.12);\n }\n\n .muted { color: var(--scs-muted); }\n}\n\n @media (max-width: 1180px) {\n .scs-workspace { grid-template-columns: 1fr; }\n .scs-sidebar-card { position: relative; top: auto; }\n .scs-subnav { grid-template-columns: repeat(auto-fit, minmax(min(100%, 170px), 1fr)); }\n .nav-link.active { transform: none; }\n .scs-gradient-panel { align-items: flex-start; flex-direction: column; }\n }\n\n @media (max-width: 900px) {\n .content-grid { grid-template-columns: 1fr; }\n .policy-card.full { grid-column: auto; }\n .scs-stats-row { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n }\n\n @media (max-width: 760px) {\n .scs-portal { width: min(100% - 20px, 1440px); margin: 10px auto; border-radius: 20px; padding: 12px; }\n .scs-topbar { align-items: flex-start; flex-direction: column; }\n .scs-user-chip { width: 100%; justify-content: space-between; flex-wrap: wrap; border-radius: 22px; padding: 12px; }\n .scs-sidebar-card, .policy-card, .scs-card { border-radius: 22px; padding: 16px; }\n .scs-subnav { grid-template-columns: 1fr; }\n .scs-gradient-panel { border-radius: 22px; }\n .section-heading { flex-direction: column; }\n }\n\n @media (max-width: 480px) {\n .scs-stats-row { grid-template-columns: 1fr; }\n .scs-btn { width: 100%; }\n .scs-topbar-brand { align-items: flex-start; }\n<\/style>\n<\/head>\n<body>\n <a class=\"skip-link\" href=\"#main-content\">Skip to main content<\/a>\n <div class=\"scs-portal\">\n <header class=\"scs-topbar\">\n <div class=\"scs-topbar-brand\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div>\n <span class=\"scs-eyebrow\">Shambala Cleaning Services<\/span>\n <h2>Terms and Conditions<\/h2>\n <\/div>\n <\/div>\n <div class=\"scs-user-chip\" aria-label=\"Page actions\">\n <span>Legal & Support Pages<\/span>\n <a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a>\n <\/div>\n <\/header>\n <div class=\"scs-workspace\">\n <aside class=\"scs-sidebar-card\" aria-label=\"Legal navigation\">\n <div class=\"scs-sidebar-head\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div><strong>Shambala Portal<\/strong><span>Legal & Help Centre<\/span><\/div>\n <\/div>\n <nav class=\"scs-subnav\" aria-label=\"Related pages\">\n<a class=\"nav-link active\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\" aria-current=\"page\"><i aria-hidden=\"true\">T<\/i><span><b>Terms<\/b><small>Service rules<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\"><i aria-hidden=\"true\">F<\/i><span><b>FAQ<\/b><small>Common questions<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\"><i aria-hidden=\"true\">P<\/i><span><b>Privacy<\/b><small>Data protection<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\"><i aria-hidden=\"true\">S<\/i><span><b>Main Site<\/b><small>Open website<\/small><\/span><\/a>\n<\/nav><\/aside>\n <main class=\"scs-page-wrap\" id=\"main-content\" tabindex=\"-1\">\n\n <section class=\"scs-gradient-panel\" aria-labelledby=\"terms-title\">\n <div>\n <span class=\"scs-eyebrow\">Website Terms<\/span>\n <h1 id=\"terms-title\">Terms and Conditions<\/h1>\n <p>These terms explain how visitors, customers, cleaners and administrators should use the Shambala Cleaning Services website, quote forms and role-based dashboard features.<\/p>\n <\/div>\n <a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/get-a-quote\/\" rel=\"noopener\">Request a Quote<\/a>\n <\/section>\n\n <section class=\"scs-stats-row\" aria-label=\"Terms summary\">\n <article class=\"scs-stat-card\"><span>Applies to<\/span><strong>All<\/strong><small>Visitors and registered users<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Main services<\/span><strong>6<\/strong><small>Cleaning service categories<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Dashboards<\/span><strong>3<\/strong><small>Admin, Customer and Cleaner<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Updated<\/span><strong>2026<\/strong><small>Standalone legal page<\/small><\/article>\n <\/section>\n\n <section class=\"content-grid\" aria-label=\"Terms sections\">\n <article class=\"policy-card full\" id=\"overview\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Overview<\/span><h3>1. Acceptance of Terms<\/h3><\/div><span class=\"section-number\">1<\/span><\/div>\n <p>By accessing this website, submitting a quote request, creating an account, applying as a cleaner, sending a message or using a dashboard, you agree to use the website responsibly and in accordance with these terms.<\/p>\n <p>Shambala Cleaning Services may update these terms from time to time. Continued use of the website after an update means the updated terms apply.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"service-scope\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Services<\/span><h3>2. Service Information<\/h3><\/div><span class=\"section-number\">2<\/span><\/div>\n <p>The website provides information about cleaning services, including commercial cleaning, residential cleaning, end of lease cleaning, carpet cleaning, car cleaning and pressure washing.<\/p>\n <ul class=\"clean-list\">\n <li>Service details are provided for general guidance.<\/li>\n <li>Final scope, price and scheduling depend on customer requirements, property condition, service area and availability.<\/li>\n <li>Any quote issued through the website or dashboard is subject to admin review and confirmation.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"accounts\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Accounts<\/span><h3>3. User Accounts and Access<\/h3><\/div><span class=\"section-number\">3<\/span><\/div>\n <p>Customers and cleaners may create or request accounts to access dashboard features. Access may be reviewed, approved, limited, suspended or removed by the site administrator where required for security, accuracy or operational reasons.<\/p>\n <ul class=\"clean-list\">\n <li>Customers are responsible for keeping account information accurate.<\/li>\n <li>Cleaners must provide truthful application and availability information.<\/li>\n <li>Admin users must manage accounts and records only for legitimate business purposes.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"responsibilities\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Usage<\/span><h3>4. User Responsibilities<\/h3><\/div><span class=\"section-number\">4<\/span><\/div>\n <p>Users must not misuse the website, submit false information, attempt to access another user\u2019s records, disrupt the system, upload harmful content or use the platform for unlawful or misleading purposes.<\/p>\n <p>Users should check all submitted details before sending forms, especially service address, preferred date, phone number, email address, service type and special requirements.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"quotes-bookings\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Workflow<\/span><h3>5. Quotes, Bookings and Statuses<\/h3><\/div><span class=\"section-number\">5<\/span><\/div>\n <p>Quote and booking requests are not automatically guaranteed service confirmations. The normal workflow may include submission, admin review, quote approval, payment review, cleaner assignment, job progress and completion.<\/p>\n <div class=\"status-row\" aria-label=\"Common booking statuses\">\n <span class=\"status\">Pending<\/span><span class=\"status\">Reviewed<\/span><span class=\"status\">Approved<\/span><span class=\"status\">Assigned<\/span><span class=\"status\">Completed<\/span><span class=\"status\">Cancelled<\/span>\n <\/div>\n <\/article>\n\n <article class=\"policy-card\" id=\"payments\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Payments<\/span><h3>6. Payments and Records<\/h3><\/div><span class=\"section-number\">6<\/span><\/div>\n <p>Payment information shown in the dashboard is intended to help customers and administrators track payment status. Payment records may be marked as pending, submitted, reviewed, paid or returned for clarification.<\/p>\n <p>Do not submit sensitive payment card details through general message fields unless the website specifically provides a secure approved payment process.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"cleaners\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Cleaner Access<\/span><h3>7. Cleaner Applications and Job Requests<\/h3><\/div><span class=\"section-number\">7<\/span><\/div>\n <p>Cleaner application submissions may be reviewed before dashboard access is granted. Cleaner job requests, assignments and status updates must reflect genuine availability and completed work.<\/p>\n <ul class=\"clean-list\">\n <li>Cleaner access does not automatically guarantee job assignment.<\/li>\n <li>Assigned jobs must be handled professionally and in line with customer requirements.<\/li>\n <li>Any changes to availability or job status should be updated promptly.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"communications\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Communication<\/span><h3>8. Messages, Notifications and Documents<\/h3><\/div><span class=\"section-number\">8<\/span><\/div>\n <p>The website may provide user messages, admin replies, notifications and document areas for quote, booking, payment and service records. Users are responsible for reading relevant dashboard updates and responding when action is required.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"availability\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Reliability<\/span><h3>9. Website Availability<\/h3><\/div><span class=\"section-number\">9<\/span><\/div>\n <p>Reasonable effort is made to keep the website available and functional. However, access may occasionally be interrupted due to maintenance, hosting issues, plugin updates, technical errors or security controls.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"liability\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Limits<\/span><h3>10. Limitation of Responsibility<\/h3><\/div><span class=\"section-number\">10<\/span><\/div>\n <p>The website is provided to support service communication and operational management. To the extent permitted by law, Shambala Cleaning Services is not responsible for losses caused by incorrect user submissions, unauthorised account access, service interruptions or third-party hosting issues.<\/p>\n <\/article>\n\n <article class=\"policy-card full\" id=\"contact\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Support<\/span><h3>11. Contact Information<\/h3><\/div><span class=\"section-number\">11<\/span><\/div>\n <p>For questions about these terms, quote requests, customer accounts, cleaner applications, bookings, payments or dashboard access, contact Shambala Cleaning Services through the website contact form or support section.<\/p>\n <div class=\"status-row\"><a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Visit Website<\/a><a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\">Read FAQ<\/a><\/div>\n <\/article>\n <\/section>\n <\/main>\n <\/div>\n <\/div>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions | Shambala Cleaning Services Skip to main content SC Shambala Cleaning Services Terms and Conditions Legal & […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46"}],"version-history":[{"count":3,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":129,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions\/129"}],"wp:attachment":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}