FAQ | Shambala Cleaning Services<\/title>\n <style>\n\n :root {\n --scs-green: #0d7a55;\n --scs-green-2: #16b887;\n --scs-teal: #0f8c8c;\n --scs-ink: #10201a;\n --scs-muted: #667b73;\n --scs-line: #dceee6;\n --scs-soft: #f5fbf8;\n --scs-danger: #b42318;\n --scs-warning: #b7791f;\n --scs-radius: 28px;\n --scs-shadow: 0 24px 70px rgba(13, 122, 85, .14);\n --scs-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n }\n\n * { box-sizing: border-box; }\n\n html {\n scroll-behavior: smooth;\n -webkit-text-size-adjust: 100%;\n }\n\n body {\n margin: 0;\n min-height: 100vh;\n font-family: var(--scs-font);\n color: var(--scs-ink);\n background:\n radial-gradient(circle at 0 0, rgba(22, 184, 135, .14), transparent 34%),\n linear-gradient(180deg, #f7fffb 0%, #ffffff 72%);\n line-height: 1.65;\n }\n\n a { color: var(--scs-green); text-decoration: none; }\n a:hover { text-decoration: underline; }\n\n .skip-link {\n position: absolute;\n left: 16px;\n top: 12px;\n z-index: 1000;\n transform: translateY(-160%);\n background: var(--scs-green);\n color: #fff;\n padding: 10px 14px;\n border-radius: 999px;\n font-weight: 900;\n transition: transform .18s ease;\n }\n\n .skip-link:focus { transform: translateY(0); outline: 3px solid rgba(22,184,135,.28); }\n\n .scs-portal {\n width: min(1440px, calc(100% - 32px));\n margin: 24px auto;\n border: 1px solid rgba(13, 122, 85, .12);\n border-radius: 32px;\n padding: clamp(14px, 2vw, 28px);\n background: rgba(255, 255, 255, .70);\n box-shadow: 0 20px 70px rgba(16, 32, 26, .08);\n overflow: hidden;\n isolation: isolate;\n }\n\n .scs-topbar {\n display: flex;\n justify-content: space-between;\n align-items: center;\n gap: 20px;\n margin-bottom: 16px;\n }\n\n .scs-topbar-brand {\n display: flex;\n align-items: center;\n gap: 16px;\n min-width: 0;\n }\n\n .scs-logo-mark {\n display: grid;\n place-items: center;\n width: 64px;\n height: 52px;\n flex: 0 0 auto;\n border-radius: 20px;\n background: linear-gradient(135deg, #0d7a55, #16b887);\n color: #fff;\n font-weight: 950;\n letter-spacing: -.04em;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .22);\n }\n\n .scs-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .12em;\n text-transform: uppercase;\n }\n\n .scs-eyebrow::before {\n content: \"\";\n width: 8px;\n height: 8px;\n border-radius: 50%;\n background: var(--scs-green-2);\n box-shadow: 0 0 0 5px rgba(22, 184, 135, .13);\n }\n\n h1, h2, h3, h4 { color: var(--scs-ink); line-height: 1.08; }\n h1, h2, h3 { letter-spacing: -.045em; }\n h1 { font-size: clamp(34px, 5vw, 64px); margin: 10px 0 12px; }\n h2 { font-size: clamp(28px, 4vw, 48px); margin: 8px 0 6px; }\n h3 { font-size: clamp(21px, 2.2vw, 28px); margin: 6px 0 8px; }\n h4 { font-size: 18px; margin: 0 0 6px; }\n p { margin: 0 0 14px; }\n\n .scs-user-chip {\n display: flex;\n align-items: center;\n gap: 10px;\n background: #fff;\n border: 1px solid var(--scs-line);\n border-radius: 999px;\n padding: 8px 8px 8px 18px;\n box-shadow: 0 10px 25px rgba(16, 32, 26, .07);\n font-weight: 900;\n white-space: nowrap;\n }\n\n .scs-btn {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n min-height: 42px;\n border: 0;\n border-radius: 999px;\n padding: 12px 18px;\n font: inherit;\n font-size: 14px;\n font-weight: 900;\n line-height: 1;\n cursor: pointer;\n transition: transform .18s ease, box-shadow .18s ease, background .18s ease;\n text-decoration: none;\n }\n\n .scs-btn:hover { transform: translateY(-1px); text-decoration: none; }\n .scs-btn:focus-visible, .nav-link:focus-visible, .faq-trigger:focus-visible {\n outline: 3px solid rgba(22, 184, 135, .22);\n outline-offset: 3px;\n }\n\n .scs-btn-primary {\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n box-shadow: 0 14px 30px rgba(13, 122, 85, .25);\n }\n\n .scs-btn-ghost {\n background: #eff8f4;\n color: var(--scs-green);\n border: 1px solid #d7efe5;\n }\n\n .scs-workspace {\n display: grid;\n grid-template-columns: minmax(240px, 300px) minmax(0, 1fr);\n gap: 22px;\n align-items: start;\n }\n\n .scs-sidebar-card {\n position: sticky;\n top: 18px;\n background: linear-gradient(180deg, rgba(255, 255, 255, .96), rgba(238, 249, 244, .95));\n border: 1px solid rgba(13, 122, 85, .16);\n border-radius: 30px;\n box-shadow: 0 28px 80px rgba(6, 37, 27, .14);\n padding: 16px;\n overflow: hidden;\n }\n\n .scs-sidebar-card::before {\n content: \"\";\n position: absolute;\n right: -60px;\n bottom: -70px;\n width: 190px;\n height: 190px;\n border-radius: 50%;\n background: linear-gradient(135deg, rgba(22, 184, 135, .15), rgba(213, 168, 91, .12));\n pointer-events: none;\n }\n\n .scs-sidebar-head {\n position: relative;\n display: flex;\n align-items: center;\n gap: 12px;\n padding: 10px 8px 16px;\n border-bottom: 1px solid var(--scs-line);\n margin-bottom: 12px;\n }\n\n .scs-sidebar-head .scs-logo-mark {\n width: 58px;\n height: 48px;\n border-radius: 18px;\n box-shadow: 0 10px 26px rgba(13, 122, 85, .12);\n }\n\n .scs-sidebar-head strong { display: block; font-size: 16px; letter-spacing: -.02em; }\n .scs-sidebar-head span { display: block; color: var(--scs-muted); font-size: 12px; margin-top: 2px; }\n\n .scs-subnav {\n display: grid;\n gap: 8px;\n margin: 0;\n padding: 0;\n list-style: none;\n position: relative;\n z-index: 1;\n }\n\n .nav-link {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 12px;\n text-align: left;\n border: 1px solid transparent;\n border-radius: 18px;\n padding: 12px;\n color: #264138;\n background: transparent;\n transition: transform .2s ease, background .2s ease, border-color .2s ease;\n }\n\n .nav-link i {\n display: grid;\n place-items: center;\n flex: 0 0 34px;\n width: 34px;\n height: 34px;\n border-radius: 14px;\n background: #edf9f4;\n color: var(--scs-green);\n font-style: normal;\n font-weight: 900;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n .nav-link b { display: block; font-size: 14px; line-height: 1.1; }\n .nav-link small { display: block; margin-top: 3px; color: var(--scs-muted); font-size: 11px; font-weight: 700; }\n .nav-link:hover { background: #f4fbf8; border-color: rgba(13,122,85,.12); transform: translateX(2px); text-decoration: none; }\n .nav-link.active {\n background: linear-gradient(135deg, #0d7a55, #18ba88);\n color: #fff;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .26);\n transform: translateX(6px) scale(1.01);\n }\n .nav-link.active i { background: rgba(255,255,255,.22); color: #fff; box-shadow: inset 0 0 0 1px rgba(255,255,255,.26); }\n .nav-link.active small { color: rgba(255,255,255,.78); }\n\n .scs-page-wrap { min-width: 0; }\n\n .scs-gradient-panel {\n display: flex;\n justify-content: space-between;\n align-items: flex-end;\n gap: 24px;\n margin-bottom: 18px;\n padding: clamp(24px, 4vw, 42px);\n border-radius: var(--scs-radius);\n background: linear-gradient(135deg, #0d7a55 0%, #10a873 46%, #0e8f8a 100%);\n color: #fff;\n box-shadow: var(--scs-shadow);\n position: relative;\n overflow: hidden;\n }\n\n .scs-gradient-panel::after {\n content: \"\";\n position: absolute;\n right: -70px;\n top: -90px;\n width: 280px;\n height: 280px;\n border-radius: 50%;\n background: rgba(255, 255, 255, .15);\n }\n\n .scs-gradient-panel > * { position: relative; z-index: 1; }\n .scs-gradient-panel .scs-eyebrow { color: #d7ffee; }\n .scs-gradient-panel .scs-eyebrow::before { background: #fff; box-shadow: 0 0 0 5px rgba(255,255,255,.16); }\n .scs-gradient-panel h1, .scs-gradient-panel h2 { color: #fff; max-width: 880px; }\n .scs-gradient-panel p { color: rgba(255, 255, 255, .86); max-width: 820px; font-size: 16px; }\n\n .scs-stats-row {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 14px;\n margin: 18px 0;\n }\n\n .scs-stat-card, .scs-card, .policy-card, .faq-item {\n background: rgba(255, 255, 255, .94);\n border: 1px solid var(--scs-line);\n box-shadow: 0 20px 55px rgba(16, 32, 26, .09);\n }\n\n .scs-stat-card {\n border-radius: 24px;\n padding: 20px;\n }\n\n .scs-stat-card span {\n display: block;\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n }\n\n .scs-stat-card strong {\n display: block;\n color: var(--scs-green);\n font-size: 32px;\n letter-spacing: -.04em;\n margin: 8px 0 4px;\n }\n\n .scs-stat-card small { color: var(--scs-muted); }\n\n .content-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px;\n }\n\n .content-grid.single { grid-template-columns: 1fr; }\n\n .policy-card, .scs-card {\n border-radius: var(--scs-radius);\n padding: clamp(18px, 2.4vw, 28px);\n overflow: hidden;\n }\n\n .policy-card.full { grid-column: 1 \/ -1; }\n .policy-card p:last-child { margin-bottom: 0; }\n\n .section-heading {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n gap: 16px;\n margin-bottom: 12px;\n }\n\n .section-number {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n flex: 0 0 auto;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-weight: 950;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n ul.clean-list {\n margin: 12px 0 0;\n padding: 0;\n list-style: none;\n display: grid;\n gap: 10px;\n }\n\n ul.clean-list li {\n position: relative;\n padding-left: 28px;\n color: #38584d;\n }\n\n ul.clean-list li::before {\n content: \"\u2713\";\n position: absolute;\n left: 0;\n top: 0;\n width: 20px;\n height: 20px;\n display: grid;\n place-items: center;\n border-radius: 50%;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 950;\n }\n\n .status-row {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 12px;\n }\n\n .status {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n padding: 6px 10px;\n border-radius: 999px;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n border: 1px solid rgba(13,122,85,.12);\n }\n\n .muted { color: var(--scs-muted); }\n}\n\n @media (max-width: 1180px) {\n .scs-workspace { grid-template-columns: 1fr; }\n .scs-sidebar-card { position: relative; top: auto; }\n .scs-subnav { grid-template-columns: repeat(auto-fit, minmax(min(100%, 170px), 1fr)); }\n .nav-link.active { transform: none; }\n .scs-gradient-panel { align-items: flex-start; flex-direction: column; }\n }\n\n @media (max-width: 900px) {\n .content-grid { grid-template-columns: 1fr; }\n .policy-card.full { grid-column: auto; }\n .scs-stats-row { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n }\n\n @media (max-width: 760px) {\n .scs-portal { width: min(100% - 20px, 1440px); margin: 10px auto; border-radius: 20px; padding: 12px; }\n .scs-topbar { align-items: flex-start; flex-direction: column; }\n .scs-user-chip { width: 100%; justify-content: space-between; flex-wrap: wrap; border-radius: 22px; padding: 12px; }\n .scs-sidebar-card, .policy-card, .scs-card { border-radius: 22px; padding: 16px; }\n .scs-subnav { grid-template-columns: 1fr; }\n .scs-gradient-panel { border-radius: 22px; }\n .section-heading { flex-direction: column; }\n }\n\n @media (max-width: 480px) {\n .scs-stats-row { grid-template-columns: 1fr; }\n .scs-btn { width: 100%; }\n .scs-topbar-brand { align-items: flex-start; }\n.faq-list {\n display: grid;\n gap: 14px;\n }\n\n .faq-item {\n border-radius: 24px;\n overflow: hidden;\n background: #fff;\n }\n\n .faq-trigger {\n width: 100%;\n display: grid;\n grid-template-columns: minmax(0, 1fr) auto;\n align-items: center;\n gap: 16px;\n min-height: 72px;\n padding: 18px 20px;\n border: 0;\n background: linear-gradient(180deg, #ffffff, #f8fffb);\n color: var(--scs-ink);\n text-align: left;\n font: inherit;\n cursor: pointer;\n }\n\n .faq-trigger span {\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n display: block;\n margin-bottom: 4px;\n }\n\n .faq-trigger strong {\n display: block;\n font-size: clamp(17px, 2vw, 20px);\n letter-spacing: -.025em;\n line-height: 1.25;\n }\n\n .faq-icon {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-size: 24px;\n font-weight: 800;\n transition: transform .24s ease, background .24s ease, color .24s ease;\n }\n\n .faq-panel {\n display: grid;\n grid-template-rows: 0fr;\n opacity: 0;\n transition: grid-template-rows .28s ease, opacity .22s ease;\n background: #fff;\n }\n\n .faq-panel-inner {\n overflow: hidden;\n padding: 0 20px;\n }\n\n .faq-panel-inner p, .faq-panel-inner ul { margin: 0 0 16px; }\n\n .faq-item.is-open .faq-panel {\n grid-template-rows: 1fr;\n opacity: 1;\n }\n\n .faq-item.is-open .faq-panel-inner {\n padding-bottom: 20px;\n }\n\n .faq-item.is-open .faq-icon {\n transform: rotate(45deg);\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n }\n\n @media (max-width: 480px) {\n .faq-trigger { grid-template-columns: 1fr; }\n .faq-icon { justify-self: start; }\n }\n\n <\/style>\n<\/head>\n<body>\n <a class=\"skip-link\" href=\"#main-content\">Skip to main content<\/a>\n <div class=\"scs-portal\">\n <header class=\"scs-topbar\">\n <div class=\"scs-topbar-brand\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div>\n <span class=\"scs-eyebrow\">Shambala Cleaning Services<\/span>\n <h2>FAQ<\/h2>\n <\/div>\n <\/div>\n <div class=\"scs-user-chip\" aria-label=\"Page actions\">\n <span>Legal & Support Pages<\/span>\n <a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a>\n <\/div>\n <\/header>\n <div class=\"scs-workspace\">\n <aside class=\"scs-sidebar-card\" aria-label=\"Legal navigation\">\n <div class=\"scs-sidebar-head\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div><strong>Shambala Portal<\/strong><span>Legal & Help Centre<\/span><\/div>\n <\/div>\n <nav class=\"scs-subnav\" aria-label=\"Related pages\">\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\"><i aria-hidden=\"true\">T<\/i><span><b>Terms<\/b><small>Service rules<\/small><\/span><\/a>\n<a class=\"nav-link active\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\" aria-current=\"page\"><i aria-hidden=\"true\">F<\/i><span><b>FAQ<\/b><small>Common questions<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\"><i aria-hidden=\"true\">P<\/i><span><b>Privacy<\/b><small>Data protection<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\"><i aria-hidden=\"true\">S<\/i><span><b>Main Site<\/b><small>Open website<\/small><\/span><\/a>\n<\/nav><\/aside>\n <main class=\"scs-page-wrap\" id=\"main-content\" tabindex=\"-1\">\n\n <section class=\"scs-gradient-panel\" aria-labelledby=\"faq-title\">\n <div>\n <span class=\"scs-eyebrow\">Help Centre<\/span>\n <h1 id=\"faq-title\">Frequently Asked Questions<\/h1>\n <p>Find practical answers about quotes, accounts, bookings, cleaner applications, payments, notifications, documents and technical support.<\/p>\n <\/div>\n <a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/get-a-quote\/\" rel=\"noopener\">Start a Quote<\/a>\n <\/section>\n\n <section class=\"scs-stats-row\" aria-label=\"FAQ summary\">\n <article class=\"scs-stat-card\"><span>Questions<\/span><strong>12<\/strong><small>Common user support topics<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Roles<\/span><strong>3<\/strong><small>Customer, Cleaner, Admin<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Topics<\/span><strong>8<\/strong><small>Quote to support workflow<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Interaction<\/span><strong>Tap<\/strong><small>Accordion answers<\/small><\/article>\n <\/section>\n\n <section class=\"scs-card\" aria-labelledby=\"faq-list-title\">\n <div class=\"section-heading\">\n <div><span class=\"scs-eyebrow\">Accordion FAQ<\/span><h3 id=\"faq-list-title\">Common Questions<\/h3><p class=\"muted\">Select a question to expand the answer. Answers are hidden by default for a clean dashboard-style layout.<\/p><\/div>\n <\/div>\n <div class=\"faq-list\" data-faq-list>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1\" id=\"faq-trigger-1\">\n <span>Quote Requests<\/span>\n <strong>How do I request a cleaning quote?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-1\" role=\"region\" aria-labelledby=\"faq-trigger-1\">\n <div class=\"faq-panel-inner\">\n <p>Use the Get a Quote form on the website and provide your service type, address or suburb, preferred date, cleaning frequency and any special requirements. The request is then reviewed by the admin before a quote or booking update is provided.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-2\" id=\"faq-trigger-2\">\n <span>Account Access<\/span>\n <strong>Do I need an account to request a quote?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-2\" role=\"region\" aria-labelledby=\"faq-trigger-2\">\n <div class=\"faq-panel-inner\">\n <p>A visitor may submit a quote request through the public form where available. A customer account is useful for viewing quote status, booking information, payment records, documents, support messages and notifications from one dashboard.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-3\" id=\"faq-trigger-3\">\n <span>Dashboard<\/span>\n <strong>What is the difference between customer, cleaner and admin dashboards?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-3\" role=\"region\" aria-labelledby=\"faq-trigger-3\">\n <div class=\"faq-panel-inner\">\n <p>The customer dashboard is for quote, booking, payment, document and support information. The cleaner dashboard is for job requests, assigned work, schedules and job status updates. The admin dashboard is for managing users, cleaners, services, quotes, bookings, payments, messages, reports, documents and settings.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-4\" id=\"faq-trigger-4\">\n <span>Bookings<\/span>\n <strong>Can I change my booking after submitting it?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-4\" role=\"region\" aria-labelledby=\"faq-trigger-4\">\n <div class=\"faq-panel-inner\">\n <p>Booking changes should be requested through the contact or support option as early as possible. Changes may depend on cleaner availability, service scope, location, timing and whether the booking has already been assigned or completed.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-5\" id=\"faq-trigger-5\">\n <span>Payments<\/span>\n <strong>How does payment tracking work?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-5\" role=\"region\" aria-labelledby=\"faq-trigger-5\">\n <div class=\"faq-panel-inner\">\n <p>Payment records may appear in the customer and admin dashboards. A payment can be shown as pending, submitted, reviewed, paid or returned for clarification depending on the workflow used by the business.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-6\" id=\"faq-trigger-6\">\n <span>Cleaner Applications<\/span>\n <strong>How can I apply to become a cleaner?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-6\" role=\"region\" aria-labelledby=\"faq-trigger-6\">\n <div class=\"faq-panel-inner\">\n <p>Use the Become a Cleaner page or cleaner application form. The admin may review the application before approving access. Approval does not automatically guarantee immediate job assignment, but it allows the cleaner to access relevant dashboard features where enabled.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-7\" id=\"faq-trigger-7\">\n <span>Job Assignment<\/span>\n <strong>How are cleaners assigned to jobs?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-7\" role=\"region\" aria-labelledby=\"faq-trigger-7\">\n <div class=\"faq-panel-inner\">\n <p>After a quote or booking is approved, the admin may release the job for cleaner requests or directly assign a cleaner. Assigned jobs are then visible in the cleaner dashboard with relevant status and schedule information.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-8\" id=\"faq-trigger-8\">\n <span>Notifications<\/span>\n <strong>What kind of notifications will I receive?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-8\" role=\"region\" aria-labelledby=\"faq-trigger-8\">\n <div class=\"faq-panel-inner\">\n <p>Users may receive notifications for account approval, new quote submissions, quote approval, payment review, cleaner assignment, job status updates, support messages and admin replies.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-9\" id=\"faq-trigger-9\">\n <span>Documents<\/span>\n <strong>Where can I find documents or booking records?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-9\" role=\"region\" aria-labelledby=\"faq-trigger-9\">\n <div class=\"faq-panel-inner\">\n <p>Logged-in users may access available quote, booking, payment or service documents through the dashboard document area where the feature is enabled and the record belongs to their account or role.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-10\" id=\"faq-trigger-10\">\n <span>Support<\/span>\n <strong>What should I do if the website or dashboard is not working?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-10\" role=\"region\" aria-labelledby=\"faq-trigger-10\">\n <div class=\"faq-panel-inner\">\n <p>Check your internet connection, refresh the page, confirm you are logged into the correct account and try again. If the issue continues, contact support through the website and include the page name, action attempted and any visible error message.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-11\" id=\"faq-trigger-11\">\n <span>Privacy<\/span>\n <strong>Is my information visible to other users?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-11\" role=\"region\" aria-labelledby=\"faq-trigger-11\">\n <div class=\"faq-panel-inner\">\n <p>Role-based access is intended to limit users to relevant information. Customers should only see their own records, cleaners should see cleaner-related work information, and admins can access records required to manage the service.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-12\" id=\"faq-trigger-12\">\n <span>Services<\/span>\n <strong>What cleaning services are covered by the website?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-12\" role=\"region\" aria-labelledby=\"faq-trigger-12\">\n <div class=\"faq-panel-inner\">\n <p>The website may include commercial cleaning, residential cleaning, end of lease cleaning, carpet cleaning, car cleaning and pressure washing, depending on what the business has enabled on the live site.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/section>\n\n <section class=\"content-grid single\" aria-label=\"Additional support\">\n <article class=\"policy-card\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Still Need Help?<\/span><h3>Contact Support<\/h3><\/div><span class=\"section-number\">?<\/span><\/div>\n <p>For account access, quote review, payment status, cleaner assignment or dashboard issues, contact Shambala Cleaning Services through the main website.<\/p>\n <div class=\"status-row\"><a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a><a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\">Privacy Policy<\/a><\/div>\n <\/article>\n <\/section>\n\n <script>\n (function () {\n const list = document.querySelector('[data-faq-list]');\n if (!list) return;\n\n list.addEventListener('click', function (event) {\n const button = event.target.closest('.faq-trigger');\n if (!button) return;\n\n const item = button.closest('.faq-item');\n const isOpen = 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[…]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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{"id":48,"date":"2026-06-03T16:40:10","date_gmt":"2026-06-03T16:40:10","guid":{"rendered":"https:\/\/2026s1j.winproject.com.au\/?page_id=48"},"modified":"2026-06-03T18:39:20","modified_gmt":"2026-06-03T18:39:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/2026s1j.winproject.com.au\/?page_id=48","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n\n \n \n \n FAQ | Shambala Cleaning Services<\/title>\n <style>\n\n :root {\n --scs-green: #0d7a55;\n --scs-green-2: #16b887;\n --scs-teal: #0f8c8c;\n --scs-ink: #10201a;\n --scs-muted: #667b73;\n --scs-line: #dceee6;\n --scs-soft: #f5fbf8;\n --scs-danger: #b42318;\n --scs-warning: #b7791f;\n --scs-radius: 28px;\n --scs-shadow: 0 24px 70px rgba(13, 122, 85, .14);\n --scs-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n }\n\n * { box-sizing: border-box; }\n\n html {\n scroll-behavior: smooth;\n -webkit-text-size-adjust: 100%;\n }\n\n body {\n margin: 0;\n min-height: 100vh;\n font-family: var(--scs-font);\n color: var(--scs-ink);\n background:\n radial-gradient(circle at 0 0, rgba(22, 184, 135, .14), transparent 34%),\n linear-gradient(180deg, #f7fffb 0%, #ffffff 72%);\n line-height: 1.65;\n }\n\n a { color: var(--scs-green); 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}\n\n .content-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px;\n }\n\n .content-grid.single { grid-template-columns: 1fr; }\n\n .policy-card, .scs-card {\n border-radius: var(--scs-radius);\n padding: clamp(18px, 2.4vw, 28px);\n overflow: hidden;\n }\n\n .policy-card.full { grid-column: 1 \/ -1; }\n .policy-card p:last-child { margin-bottom: 0; }\n\n .section-heading {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n gap: 16px;\n margin-bottom: 12px;\n }\n\n .section-number {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n flex: 0 0 auto;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-weight: 950;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n ul.clean-list {\n margin: 12px 0 0;\n padding: 0;\n list-style: none;\n display: grid;\n gap: 10px;\n }\n\n ul.clean-list li {\n position: relative;\n padding-left: 28px;\n color: #38584d;\n }\n\n ul.clean-list li::before {\n content: \"\u2713\";\n position: absolute;\n left: 0;\n top: 0;\n width: 20px;\n height: 20px;\n display: grid;\n place-items: center;\n border-radius: 50%;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 950;\n }\n\n .status-row {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 12px;\n }\n\n .status {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n padding: 6px 10px;\n border-radius: 999px;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n border: 1px solid rgba(13,122,85,.12);\n }\n\n .muted { color: var(--scs-muted); }\n}\n\n @media (max-width: 1180px) {\n .scs-workspace { grid-template-columns: 1fr; }\n .scs-sidebar-card { position: relative; top: auto; }\n .scs-subnav { grid-template-columns: repeat(auto-fit, minmax(min(100%, 170px), 1fr)); }\n .nav-link.active { transform: none; }\n .scs-gradient-panel { align-items: flex-start; flex-direction: column; }\n }\n\n @media (max-width: 900px) {\n .content-grid { grid-template-columns: 1fr; }\n .policy-card.full { grid-column: auto; }\n .scs-stats-row { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n }\n\n @media (max-width: 760px) {\n .scs-portal { width: min(100% - 20px, 1440px); margin: 10px auto; border-radius: 20px; padding: 12px; }\n .scs-topbar { align-items: flex-start; flex-direction: column; }\n .scs-user-chip { width: 100%; justify-content: space-between; flex-wrap: wrap; border-radius: 22px; padding: 12px; }\n .scs-sidebar-card, .policy-card, .scs-card { border-radius: 22px; padding: 16px; }\n .scs-subnav { grid-template-columns: 1fr; }\n .scs-gradient-panel { border-radius: 22px; }\n .section-heading { flex-direction: column; }\n }\n\n @media (max-width: 480px) {\n .scs-stats-row { grid-template-columns: 1fr; }\n .scs-btn { width: 100%; }\n .scs-topbar-brand { align-items: flex-start; }\n.faq-list {\n display: grid;\n gap: 14px;\n }\n\n .faq-item {\n border-radius: 24px;\n overflow: hidden;\n background: #fff;\n }\n\n .faq-trigger {\n width: 100%;\n display: grid;\n grid-template-columns: minmax(0, 1fr) auto;\n align-items: center;\n gap: 16px;\n min-height: 72px;\n padding: 18px 20px;\n border: 0;\n background: linear-gradient(180deg, #ffffff, #f8fffb);\n color: var(--scs-ink);\n text-align: left;\n font: inherit;\n cursor: pointer;\n }\n\n .faq-trigger span {\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n display: block;\n margin-bottom: 4px;\n }\n\n .faq-trigger strong {\n display: block;\n font-size: clamp(17px, 2vw, 20px);\n letter-spacing: -.025em;\n line-height: 1.25;\n }\n\n .faq-icon {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-size: 24px;\n font-weight: 800;\n transition: transform .24s ease, background .24s ease, color .24s ease;\n }\n\n .faq-panel {\n display: grid;\n grid-template-rows: 0fr;\n opacity: 0;\n transition: grid-template-rows .28s ease, opacity .22s ease;\n background: #fff;\n }\n\n .faq-panel-inner {\n overflow: hidden;\n padding: 0 20px;\n }\n\n .faq-panel-inner p, .faq-panel-inner ul { margin: 0 0 16px; }\n\n .faq-item.is-open .faq-panel {\n grid-template-rows: 1fr;\n opacity: 1;\n }\n\n .faq-item.is-open .faq-panel-inner {\n padding-bottom: 20px;\n }\n\n .faq-item.is-open .faq-icon {\n transform: rotate(45deg);\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n }\n\n @media (max-width: 480px) {\n .faq-trigger { grid-template-columns: 1fr; }\n .faq-icon { justify-self: start; }\n }\n\n <\/style>\n<\/head>\n<body>\n <a class=\"skip-link\" href=\"#main-content\">Skip to main content<\/a>\n <div class=\"scs-portal\">\n <header class=\"scs-topbar\">\n <div class=\"scs-topbar-brand\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div>\n <span class=\"scs-eyebrow\">Shambala Cleaning Services<\/span>\n <h2>FAQ<\/h2>\n <\/div>\n <\/div>\n <div class=\"scs-user-chip\" aria-label=\"Page actions\">\n <span>Legal & Support Pages<\/span>\n <a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a>\n <\/div>\n <\/header>\n <div class=\"scs-workspace\">\n <aside class=\"scs-sidebar-card\" aria-label=\"Legal navigation\">\n <div class=\"scs-sidebar-head\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div><strong>Shambala Portal<\/strong><span>Legal & Help Centre<\/span><\/div>\n <\/div>\n <nav class=\"scs-subnav\" aria-label=\"Related pages\">\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\"><i aria-hidden=\"true\">T<\/i><span><b>Terms<\/b><small>Service rules<\/small><\/span><\/a>\n<a class=\"nav-link active\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\" aria-current=\"page\"><i aria-hidden=\"true\">F<\/i><span><b>FAQ<\/b><small>Common questions<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\"><i aria-hidden=\"true\">P<\/i><span><b>Privacy<\/b><small>Data protection<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\"><i aria-hidden=\"true\">S<\/i><span><b>Main Site<\/b><small>Open website<\/small><\/span><\/a>\n<\/nav><\/aside>\n <main class=\"scs-page-wrap\" id=\"main-content\" tabindex=\"-1\">\n\n <section class=\"scs-gradient-panel\" aria-labelledby=\"faq-title\">\n <div>\n <span class=\"scs-eyebrow\">Help Centre<\/span>\n <h1 id=\"faq-title\">Frequently Asked Questions<\/h1>\n <p>Find practical answers about quotes, accounts, bookings, cleaner applications, payments, notifications, documents and technical support.<\/p>\n <\/div>\n <a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/get-a-quote\/\" rel=\"noopener\">Start a Quote<\/a>\n <\/section>\n\n <section class=\"scs-stats-row\" aria-label=\"FAQ summary\">\n <article class=\"scs-stat-card\"><span>Questions<\/span><strong>12<\/strong><small>Common user support topics<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Roles<\/span><strong>3<\/strong><small>Customer, Cleaner, Admin<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Topics<\/span><strong>8<\/strong><small>Quote to support workflow<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Interaction<\/span><strong>Tap<\/strong><small>Accordion answers<\/small><\/article>\n <\/section>\n\n <section class=\"scs-card\" aria-labelledby=\"faq-list-title\">\n <div class=\"section-heading\">\n <div><span class=\"scs-eyebrow\">Accordion FAQ<\/span><h3 id=\"faq-list-title\">Common Questions<\/h3><p class=\"muted\">Select a question to expand the answer. Answers are hidden by default for a clean dashboard-style layout.<\/p><\/div>\n <\/div>\n <div class=\"faq-list\" data-faq-list>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1\" id=\"faq-trigger-1\">\n <span>Quote Requests<\/span>\n <strong>How do I request a cleaning quote?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-1\" role=\"region\" aria-labelledby=\"faq-trigger-1\">\n <div class=\"faq-panel-inner\">\n <p>Use the Get a Quote form on the website and provide your service type, address or suburb, preferred date, cleaning frequency and any special requirements. The request is then reviewed by the admin before a quote or booking update is provided.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-2\" id=\"faq-trigger-2\">\n <span>Account Access<\/span>\n <strong>Do I need an account to request a quote?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-2\" role=\"region\" aria-labelledby=\"faq-trigger-2\">\n <div class=\"faq-panel-inner\">\n <p>A visitor may submit a quote request through the public form where available. A customer account is useful for viewing quote status, booking information, payment records, documents, support messages and notifications from one dashboard.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-3\" id=\"faq-trigger-3\">\n <span>Dashboard<\/span>\n <strong>What is the difference between customer, cleaner and admin dashboards?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-3\" role=\"region\" aria-labelledby=\"faq-trigger-3\">\n <div class=\"faq-panel-inner\">\n <p>The customer dashboard is for quote, booking, payment, document and support information. The cleaner dashboard is for job requests, assigned work, schedules and job status updates. The admin dashboard is for managing users, cleaners, services, quotes, bookings, payments, messages, reports, documents and settings.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-4\" id=\"faq-trigger-4\">\n <span>Bookings<\/span>\n <strong>Can I change my booking after submitting it?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-4\" role=\"region\" aria-labelledby=\"faq-trigger-4\">\n <div class=\"faq-panel-inner\">\n <p>Booking changes should be requested through the contact or support option as early as possible. Changes may depend on cleaner availability, service scope, location, timing and whether the booking has already been assigned or completed.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-5\" id=\"faq-trigger-5\">\n <span>Payments<\/span>\n <strong>How does payment tracking work?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-5\" role=\"region\" aria-labelledby=\"faq-trigger-5\">\n <div class=\"faq-panel-inner\">\n <p>Payment records may appear in the customer and admin dashboards. A payment can be shown as pending, submitted, reviewed, paid or returned for clarification depending on the workflow used by the business.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-6\" id=\"faq-trigger-6\">\n <span>Cleaner Applications<\/span>\n <strong>How can I apply to become a cleaner?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-6\" role=\"region\" aria-labelledby=\"faq-trigger-6\">\n <div class=\"faq-panel-inner\">\n <p>Use the Become a Cleaner page or cleaner application form. The admin may review the application before approving access. Approval does not automatically guarantee immediate job assignment, but it allows the cleaner to access relevant dashboard features where enabled.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-7\" id=\"faq-trigger-7\">\n <span>Job Assignment<\/span>\n <strong>How are cleaners assigned to jobs?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-7\" role=\"region\" aria-labelledby=\"faq-trigger-7\">\n <div class=\"faq-panel-inner\">\n <p>After a quote or booking is approved, the admin may release the job for cleaner requests or directly assign a cleaner. Assigned jobs are then visible in the cleaner dashboard with relevant status and schedule information.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-8\" id=\"faq-trigger-8\">\n <span>Notifications<\/span>\n <strong>What kind of notifications will I receive?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-8\" role=\"region\" aria-labelledby=\"faq-trigger-8\">\n <div class=\"faq-panel-inner\">\n <p>Users may receive notifications for account approval, new quote submissions, quote approval, payment review, cleaner assignment, job status updates, support messages and admin replies.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-9\" id=\"faq-trigger-9\">\n <span>Documents<\/span>\n <strong>Where can I find documents or booking records?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-9\" role=\"region\" aria-labelledby=\"faq-trigger-9\">\n <div class=\"faq-panel-inner\">\n <p>Logged-in users may access available quote, booking, payment or service documents through the dashboard document area where the feature is enabled and the record belongs to their account or role.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-10\" id=\"faq-trigger-10\">\n <span>Support<\/span>\n <strong>What should I do if the website or dashboard is not working?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-10\" role=\"region\" aria-labelledby=\"faq-trigger-10\">\n <div class=\"faq-panel-inner\">\n <p>Check your internet connection, refresh the page, confirm you are logged into the correct account and try again. If the issue continues, contact support through the website and include the page name, action attempted and any visible error message.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-11\" id=\"faq-trigger-11\">\n <span>Privacy<\/span>\n <strong>Is my information visible to other users?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-11\" role=\"region\" aria-labelledby=\"faq-trigger-11\">\n <div class=\"faq-panel-inner\">\n <p>Role-based access is intended to limit users to relevant information. Customers should only see their own records, cleaners should see cleaner-related work information, and admins can access records required to manage the service.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <article class=\"faq-item\">\n <button class=\"faq-trigger\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-12\" id=\"faq-trigger-12\">\n <span>Services<\/span>\n <strong>What cleaning services are covered by the website?<\/strong>\n <i class=\"faq-icon\" aria-hidden=\"true\">+<\/i>\n <\/button>\n <div class=\"faq-panel\" id=\"faq-panel-12\" role=\"region\" aria-labelledby=\"faq-trigger-12\">\n <div class=\"faq-panel-inner\">\n <p>The website may include commercial cleaning, residential cleaning, end of lease cleaning, carpet cleaning, car cleaning and pressure washing, depending on what the business has enabled on the live site.<\/p>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/section>\n\n <section class=\"content-grid single\" aria-label=\"Additional support\">\n <article class=\"policy-card\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Still Need Help?<\/span><h3>Contact Support<\/h3><\/div><span class=\"section-number\">?<\/span><\/div>\n <p>For account access, quote review, payment status, cleaner assignment or dashboard issues, contact Shambala Cleaning Services through the main website.<\/p>\n <div class=\"status-row\"><a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a><a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\">Privacy Policy<\/a><\/div>\n <\/article>\n <\/section>\n\n <script>\n (function () {\n const list = document.querySelector('[data-faq-list]');\n if (!list) return;\n\n list.addEventListener('click', function (event) {\n const button = event.target.closest('.faq-trigger');\n if (!button) return;\n\n const item = button.closest('.faq-item');\n const isOpen = 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