Privacy Policy | Shambala Cleaning Services<\/title>\n <style>\n\n :root {\n --scs-green: #0d7a55;\n --scs-green-2: #16b887;\n --scs-teal: #0f8c8c;\n --scs-ink: #10201a;\n --scs-muted: #667b73;\n --scs-line: #dceee6;\n --scs-soft: #f5fbf8;\n --scs-danger: #b42318;\n --scs-warning: #b7791f;\n --scs-radius: 28px;\n --scs-shadow: 0 24px 70px rgba(13, 122, 85, .14);\n --scs-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n }\n\n * { box-sizing: border-box; }\n\n html {\n scroll-behavior: smooth;\n -webkit-text-size-adjust: 100%;\n }\n\n body {\n margin: 0;\n min-height: 100vh;\n font-family: var(--scs-font);\n color: var(--scs-ink);\n background:\n radial-gradient(circle at 0 0, rgba(22, 184, 135, .14), transparent 34%),\n linear-gradient(180deg, #f7fffb 0%, #ffffff 72%);\n line-height: 1.65;\n }\n\n a { color: var(--scs-green); text-decoration: none; }\n a:hover { text-decoration: underline; }\n\n .skip-link {\n position: absolute;\n left: 16px;\n top: 12px;\n z-index: 1000;\n transform: translateY(-160%);\n background: var(--scs-green);\n color: #fff;\n padding: 10px 14px;\n border-radius: 999px;\n font-weight: 900;\n transition: transform .18s ease;\n }\n\n .skip-link:focus { transform: translateY(0); outline: 3px solid rgba(22,184,135,.28); }\n\n .scs-portal {\n width: min(1440px, calc(100% - 32px));\n margin: 24px auto;\n border: 1px solid rgba(13, 122, 85, .12);\n border-radius: 32px;\n padding: clamp(14px, 2vw, 28px);\n background: rgba(255, 255, 255, .70);\n box-shadow: 0 20px 70px rgba(16, 32, 26, .08);\n overflow: hidden;\n isolation: isolate;\n }\n\n .scs-topbar {\n display: flex;\n justify-content: space-between;\n align-items: center;\n gap: 20px;\n margin-bottom: 16px;\n }\n\n .scs-topbar-brand {\n display: flex;\n align-items: center;\n gap: 16px;\n min-width: 0;\n }\n\n .scs-logo-mark {\n display: grid;\n place-items: center;\n width: 64px;\n height: 52px;\n flex: 0 0 auto;\n border-radius: 20px;\n background: linear-gradient(135deg, #0d7a55, #16b887);\n color: #fff;\n font-weight: 950;\n letter-spacing: -.04em;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .22);\n }\n\n .scs-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .12em;\n text-transform: uppercase;\n }\n\n .scs-eyebrow::before {\n content: \"\";\n width: 8px;\n height: 8px;\n border-radius: 50%;\n background: var(--scs-green-2);\n box-shadow: 0 0 0 5px rgba(22, 184, 135, .13);\n }\n\n h1, h2, h3, h4 { color: var(--scs-ink); line-height: 1.08; }\n h1, h2, h3 { letter-spacing: -.045em; }\n h1 { font-size: clamp(34px, 5vw, 64px); margin: 10px 0 12px; }\n h2 { font-size: clamp(28px, 4vw, 48px); margin: 8px 0 6px; }\n h3 { font-size: clamp(21px, 2.2vw, 28px); margin: 6px 0 8px; }\n h4 { font-size: 18px; margin: 0 0 6px; }\n p { margin: 0 0 14px; }\n\n .scs-user-chip {\n display: flex;\n align-items: center;\n gap: 10px;\n background: #fff;\n border: 1px solid var(--scs-line);\n border-radius: 999px;\n padding: 8px 8px 8px 18px;\n box-shadow: 0 10px 25px rgba(16, 32, 26, .07);\n font-weight: 900;\n white-space: nowrap;\n }\n\n .scs-btn {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n min-height: 42px;\n border: 0;\n border-radius: 999px;\n padding: 12px 18px;\n font: inherit;\n font-size: 14px;\n font-weight: 900;\n line-height: 1;\n cursor: pointer;\n transition: transform .18s ease, box-shadow .18s ease, background .18s ease;\n text-decoration: none;\n }\n\n .scs-btn:hover { transform: translateY(-1px); text-decoration: none; }\n .scs-btn:focus-visible, .nav-link:focus-visible, .faq-trigger:focus-visible {\n outline: 3px solid rgba(22, 184, 135, .22);\n outline-offset: 3px;\n }\n\n .scs-btn-primary {\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n box-shadow: 0 14px 30px rgba(13, 122, 85, .25);\n }\n\n .scs-btn-ghost {\n background: #eff8f4;\n color: var(--scs-green);\n border: 1px solid #d7efe5;\n }\n\n .scs-workspace {\n display: grid;\n grid-template-columns: minmax(240px, 300px) minmax(0, 1fr);\n gap: 22px;\n align-items: start;\n }\n\n .scs-sidebar-card {\n position: sticky;\n top: 18px;\n background: linear-gradient(180deg, rgba(255, 255, 255, .96), rgba(238, 249, 244, .95));\n border: 1px solid rgba(13, 122, 85, .16);\n border-radius: 30px;\n box-shadow: 0 28px 80px rgba(6, 37, 27, .14);\n padding: 16px;\n overflow: hidden;\n }\n\n .scs-sidebar-card::before {\n content: \"\";\n position: absolute;\n right: -60px;\n bottom: -70px;\n width: 190px;\n height: 190px;\n border-radius: 50%;\n background: linear-gradient(135deg, rgba(22, 184, 135, .15), rgba(213, 168, 91, .12));\n pointer-events: none;\n }\n\n .scs-sidebar-head {\n position: relative;\n display: flex;\n align-items: center;\n gap: 12px;\n padding: 10px 8px 16px;\n border-bottom: 1px solid var(--scs-line);\n margin-bottom: 12px;\n }\n\n .scs-sidebar-head .scs-logo-mark {\n width: 58px;\n height: 48px;\n border-radius: 18px;\n box-shadow: 0 10px 26px rgba(13, 122, 85, .12);\n }\n\n .scs-sidebar-head strong { display: block; font-size: 16px; letter-spacing: -.02em; }\n .scs-sidebar-head span { display: block; color: var(--scs-muted); font-size: 12px; margin-top: 2px; }\n\n .scs-subnav {\n display: grid;\n gap: 8px;\n margin: 0;\n padding: 0;\n list-style: none;\n position: relative;\n z-index: 1;\n }\n\n .nav-link {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 12px;\n text-align: left;\n border: 1px solid transparent;\n border-radius: 18px;\n padding: 12px;\n color: #264138;\n background: transparent;\n transition: transform .2s ease, background .2s ease, border-color .2s ease;\n }\n\n .nav-link i {\n display: grid;\n place-items: center;\n flex: 0 0 34px;\n width: 34px;\n height: 34px;\n border-radius: 14px;\n background: #edf9f4;\n color: var(--scs-green);\n font-style: normal;\n font-weight: 900;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n .nav-link b { display: block; font-size: 14px; line-height: 1.1; }\n .nav-link small { display: block; margin-top: 3px; color: var(--scs-muted); font-size: 11px; font-weight: 700; }\n .nav-link:hover { background: #f4fbf8; border-color: rgba(13,122,85,.12); transform: translateX(2px); text-decoration: none; }\n .nav-link.active {\n background: linear-gradient(135deg, #0d7a55, #18ba88);\n color: #fff;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .26);\n transform: translateX(6px) scale(1.01);\n }\n .nav-link.active i { background: rgba(255,255,255,.22); color: #fff; box-shadow: inset 0 0 0 1px rgba(255,255,255,.26); }\n .nav-link.active small { color: rgba(255,255,255,.78); }\n\n .scs-page-wrap { min-width: 0; }\n\n .scs-gradient-panel {\n display: flex;\n justify-content: space-between;\n align-items: flex-end;\n gap: 24px;\n margin-bottom: 18px;\n padding: clamp(24px, 4vw, 42px);\n border-radius: var(--scs-radius);\n background: linear-gradient(135deg, #0d7a55 0%, #10a873 46%, #0e8f8a 100%);\n color: #fff;\n box-shadow: var(--scs-shadow);\n position: relative;\n overflow: hidden;\n }\n\n .scs-gradient-panel::after {\n content: \"\";\n position: absolute;\n right: -70px;\n top: -90px;\n width: 280px;\n height: 280px;\n border-radius: 50%;\n background: rgba(255, 255, 255, .15);\n }\n\n .scs-gradient-panel > * { position: relative; z-index: 1; }\n .scs-gradient-panel .scs-eyebrow { color: #d7ffee; }\n .scs-gradient-panel .scs-eyebrow::before { background: #fff; box-shadow: 0 0 0 5px rgba(255,255,255,.16); }\n .scs-gradient-panel h1, .scs-gradient-panel h2 { color: #fff; max-width: 880px; }\n .scs-gradient-panel p { color: rgba(255, 255, 255, .86); max-width: 820px; font-size: 16px; }\n\n .scs-stats-row {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 14px;\n margin: 18px 0;\n }\n\n .scs-stat-card, .scs-card, .policy-card, .faq-item {\n background: rgba(255, 255, 255, .94);\n border: 1px solid var(--scs-line);\n box-shadow: 0 20px 55px rgba(16, 32, 26, .09);\n }\n\n .scs-stat-card {\n border-radius: 24px;\n padding: 20px;\n }\n\n .scs-stat-card span {\n display: block;\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n }\n\n .scs-stat-card strong {\n display: block;\n color: var(--scs-green);\n font-size: 32px;\n letter-spacing: -.04em;\n margin: 8px 0 4px;\n }\n\n .scs-stat-card small { color: var(--scs-muted); }\n\n .content-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px;\n }\n\n .content-grid.single { grid-template-columns: 1fr; }\n\n .policy-card, .scs-card {\n border-radius: var(--scs-radius);\n padding: clamp(18px, 2.4vw, 28px);\n overflow: hidden;\n }\n\n .policy-card.full { grid-column: 1 \/ -1; }\n .policy-card p:last-child { margin-bottom: 0; }\n\n .section-heading {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n gap: 16px;\n margin-bottom: 12px;\n }\n\n .section-number {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n flex: 0 0 auto;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-weight: 950;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n ul.clean-list {\n margin: 12px 0 0;\n padding: 0;\n list-style: none;\n display: grid;\n gap: 10px;\n }\n\n ul.clean-list li {\n position: relative;\n padding-left: 28px;\n color: #38584d;\n }\n\n ul.clean-list li::before {\n content: \"\u2713\";\n position: absolute;\n left: 0;\n top: 0;\n width: 20px;\n height: 20px;\n display: grid;\n place-items: center;\n border-radius: 50%;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 950;\n }\n\n .status-row {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 12px;\n }\n\n .status {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n padding: 6px 10px;\n border-radius: 999px;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n border: 1px solid rgba(13,122,85,.12);\n }\n\n .muted { color: var(--scs-muted); }\n}\n\n @media (max-width: 1180px) {\n .scs-workspace { grid-template-columns: 1fr; }\n .scs-sidebar-card { position: relative; top: auto; }\n .scs-subnav { grid-template-columns: repeat(auto-fit, minmax(min(100%, 170px), 1fr)); }\n .nav-link.active { transform: none; }\n .scs-gradient-panel { align-items: flex-start; flex-direction: column; }\n }\n\n @media (max-width: 900px) {\n .content-grid { grid-template-columns: 1fr; }\n .policy-card.full { grid-column: auto; }\n .scs-stats-row { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n }\n\n @media (max-width: 760px) {\n .scs-portal { width: min(100% - 20px, 1440px); margin: 10px auto; border-radius: 20px; padding: 12px; }\n .scs-topbar { align-items: flex-start; flex-direction: column; }\n .scs-user-chip { width: 100%; justify-content: space-between; flex-wrap: wrap; border-radius: 22px; padding: 12px; }\n .scs-sidebar-card, .policy-card, .scs-card { border-radius: 22px; padding: 16px; }\n .scs-subnav { grid-template-columns: 1fr; }\n .scs-gradient-panel { border-radius: 22px; }\n .section-heading { flex-direction: column; }\n }\n\n @media (max-width: 480px) {\n .scs-stats-row { grid-template-columns: 1fr; }\n .scs-btn { width: 100%; }\n .scs-topbar-brand { align-items: flex-start; }\n<\/style>\n<\/head>\n<body>\n <a class=\"skip-link\" href=\"#main-content\">Skip to main content<\/a>\n <div class=\"scs-portal\">\n <header class=\"scs-topbar\">\n <div class=\"scs-topbar-brand\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div>\n <span class=\"scs-eyebrow\">Shambala Cleaning Services<\/span>\n <h2>Privacy Policy<\/h2>\n <\/div>\n <\/div>\n <div class=\"scs-user-chip\" aria-label=\"Page actions\">\n <span>Legal & Support Pages<\/span>\n <a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a>\n <\/div>\n <\/header>\n <div class=\"scs-workspace\">\n <aside class=\"scs-sidebar-card\" aria-label=\"Legal navigation\">\n <div class=\"scs-sidebar-head\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div><strong>Shambala Portal<\/strong><span>Legal & Help Centre<\/span><\/div>\n <\/div>\n <nav class=\"scs-subnav\" aria-label=\"Related pages\">\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\"><i aria-hidden=\"true\">T<\/i><span><b>Terms<\/b><small>Service rules<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\"><i aria-hidden=\"true\">F<\/i><span><b>FAQ<\/b><small>Common questions<\/small><\/span><\/a>\n<a class=\"nav-link active\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\" aria-current=\"page\"><i aria-hidden=\"true\">P<\/i><span><b>Privacy<\/b><small>Data protection<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\"><i aria-hidden=\"true\">S<\/i><span><b>Main Site<\/b><small>Open website<\/small><\/span><\/a>\n<\/nav><\/aside>\n <main class=\"scs-page-wrap\" id=\"main-content\" tabindex=\"-1\">\n\n <section class=\"scs-gradient-panel\" aria-labelledby=\"privacy-title\">\n <div>\n <span class=\"scs-eyebrow\">Data Protection<\/span>\n <h1 id=\"privacy-title\">Privacy Policy<\/h1>\n <p>This policy explains how Shambala Cleaning Services may collect, use, store and protect information submitted through the public website, quote forms and role-based dashboards.<\/p>\n <\/div>\n <a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\">View FAQ<\/a>\n <\/section>\n\n <section class=\"scs-stats-row\" aria-label=\"Privacy summary\">\n <article class=\"scs-stat-card\"><span>Data areas<\/span><strong>8<\/strong><small>Forms, accounts and records<\/small><\/article>\n <article class=\"scs-stat-card\"><span>User roles<\/span><strong>3<\/strong><small>Customer, Cleaner, Admin<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Purpose<\/span><strong>Ops<\/strong><small>Service management<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Access<\/span><strong>Role<\/strong><small>Permission-based records<\/small><\/article>\n <\/section>\n\n <section class=\"content-grid\" aria-label=\"Privacy policy sections\">\n <article class=\"policy-card full\" id=\"privacy-overview\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Overview<\/span><h3>1. Privacy Commitment<\/h3><\/div><span class=\"section-number\">1<\/span><\/div>\n <p>Shambala Cleaning Services respects user privacy and aims to collect only the information needed to provide cleaning service information, process quote requests, manage accounts, coordinate cleaners, track payments and respond to support enquiries.<\/p>\n <p>This policy applies to information submitted by visitors, customers, cleaners and administrators through the website and dashboard features.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"data-collected\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Collection<\/span><h3>2. Information We May Collect<\/h3><\/div><span class=\"section-number\">2<\/span><\/div>\n <ul class=\"clean-list\">\n <li>Name, email address, phone number and account details.<\/li>\n <li>Service address, suburb, preferred date, service type and cleaning frequency.<\/li>\n <li>Quote details, special requirements, booking status and admin notes.<\/li>\n <li>Cleaner application details, work area, availability and job request records.<\/li>\n <li>Messages, support enquiries, notifications and document references.<\/li>\n <li>Payment status information, payment references or uploaded payment evidence where applicable.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"data-use\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Purpose<\/span><h3>3. How Information Is Used<\/h3><\/div><span class=\"section-number\">3<\/span><\/div>\n <p>Information is used to provide website services, respond to quote requests, manage customer records, review cleaner applications, assign cleaners, process booking workflows, track payment statuses, send notifications and maintain service quality.<\/p>\n <p>Administrative users may use information to manage services, users, bookings, cleaners, messages, documents, payments and reports.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"quotes-bookings-data\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Service Records<\/span><h3>4. Quote and Booking Data<\/h3><\/div><span class=\"section-number\">4<\/span><\/div>\n <p>When a user requests a quote or service, the submitted details may be stored in the website database so that the admin can review the request, issue a quote, assign a cleaner and update the booking status.<\/p>\n <p>Customers may be able to view their own quote, booking, payment and document information after login.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"cleaner-data\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Cleaner Records<\/span><h3>5. Cleaner Application Data<\/h3><\/div><span class=\"section-number\">5<\/span><\/div>\n <p>Cleaner application information may be reviewed by the administrator before account approval or job assignment. Cleaner-related data may include contact details, service area, availability, requested jobs, assigned jobs and job status updates.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"sharing\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Disclosure<\/span><h3>6. Information Sharing<\/h3><\/div><span class=\"section-number\">6<\/span><\/div>\n <p>Information may be shared internally with authorised admin users and, where operationally required, with assigned cleaners to deliver the requested service. Information may also be processed by the website hosting provider, WordPress, plugins or technical service providers that support the site.<\/p>\n <p>Information is not intended to be sold to unrelated third-party advertisers.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"cookies\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Technical Data<\/span><h3>7. Cookies and Website Logs<\/h3><\/div><span class=\"section-number\">7<\/span><\/div>\n <p>The website may use cookies, session data or standard logs to support login sessions, form security, dashboard navigation, spam protection, analytics and basic website functionality.<\/p>\n <p>Users can manage browser cookie settings, but some login or dashboard functions may not work correctly if required cookies are disabled.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"security\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Protection<\/span><h3>8. Security Measures<\/h3><\/div><span class=\"section-number\">8<\/span><\/div>\n <p>Reasonable technical and administrative controls should be used to protect website data, including role-based access, approved user accounts, secure passwords, hosting safeguards, controlled admin access and regular maintenance.<\/p>\n <ul class=\"clean-list\">\n <li>Users should keep passwords confidential.<\/li>\n <li>Admins should review user access regularly.<\/li>\n <li>Sensitive information should not be entered into general message fields unless required and appropriate.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"retention\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Storage<\/span><h3>9. Data Retention<\/h3><\/div><span class=\"section-number\">9<\/span><\/div>\n <p>Information may be retained for as long as needed to manage quote records, bookings, payments, customer support, cleaner assignments, reporting, compliance, dispute resolution or legitimate business administration.<\/p>\n <p>Records that are no longer required may be deleted, archived or anonymised where appropriate.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"rights\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">User Rights<\/span><h3>10. Access, Correction and Deletion Requests<\/h3><\/div><span class=\"section-number\">10<\/span><\/div>\n <p>Users may request access to their information, ask for incorrect details to be corrected or request account\/data removal where legally and operationally possible. Some records may need to be retained for business, payment, service or compliance reasons.<\/p>\n <\/article>\n\n <article class=\"policy-card full\" id=\"privacy-contact\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Contact<\/span><h3>11. Privacy Enquiries<\/h3><\/div><span class=\"section-number\">11<\/span><\/div>\n <p>For privacy questions, account updates, quote data, cleaner records, payment status information or support messages, contact Shambala Cleaning Services through the website contact form or support section.<\/p>\n <div class=\"status-row\"><a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Visit Website<\/a><a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\">View Terms<\/a><\/div>\n <\/article>\n <\/section>\n <\/main>\n <\/div>\n <\/div>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy | Shambala Cleaning Services Skip to main content SC Shambala Cleaning Services Privacy Policy Legal & Support Pages […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=50"}],"version-history":[{"count":3,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":131,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions\/131"}],"wp:attachment":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":50,"date":"2026-06-03T16:40:47","date_gmt":"2026-06-03T16:40:47","guid":{"rendered":"https:\/\/2026s1j.winproject.com.au\/?page_id=50"},"modified":"2026-06-03T18:40:17","modified_gmt":"2026-06-03T18:40:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/2026s1j.winproject.com.au\/?page_id=50","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n\n\n\n \n \n \n Privacy Policy | Shambala Cleaning Services<\/title>\n <style>\n\n :root {\n --scs-green: #0d7a55;\n --scs-green-2: #16b887;\n --scs-teal: #0f8c8c;\n --scs-ink: #10201a;\n --scs-muted: #667b73;\n --scs-line: #dceee6;\n --scs-soft: #f5fbf8;\n --scs-danger: #b42318;\n --scs-warning: #b7791f;\n --scs-radius: 28px;\n --scs-shadow: 0 24px 70px rgba(13, 122, 85, .14);\n --scs-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n }\n\n * { box-sizing: border-box; }\n\n html {\n scroll-behavior: smooth;\n -webkit-text-size-adjust: 100%;\n }\n\n body {\n margin: 0;\n min-height: 100vh;\n font-family: var(--scs-font);\n color: var(--scs-ink);\n background:\n radial-gradient(circle at 0 0, rgba(22, 184, 135, .14), transparent 34%),\n linear-gradient(180deg, #f7fffb 0%, #ffffff 72%);\n line-height: 1.65;\n }\n\n a { color: var(--scs-green); text-decoration: none; }\n a:hover { text-decoration: underline; }\n\n .skip-link {\n position: absolute;\n left: 16px;\n top: 12px;\n z-index: 1000;\n transform: translateY(-160%);\n background: var(--scs-green);\n color: #fff;\n padding: 10px 14px;\n border-radius: 999px;\n font-weight: 900;\n transition: transform .18s ease;\n }\n\n .skip-link:focus { transform: translateY(0); outline: 3px solid rgba(22,184,135,.28); }\n\n .scs-portal {\n width: min(1440px, calc(100% - 32px));\n margin: 24px auto;\n border: 1px solid rgba(13, 122, 85, .12);\n border-radius: 32px;\n padding: clamp(14px, 2vw, 28px);\n background: rgba(255, 255, 255, .70);\n box-shadow: 0 20px 70px rgba(16, 32, 26, .08);\n overflow: hidden;\n isolation: isolate;\n }\n\n .scs-topbar {\n display: flex;\n justify-content: space-between;\n align-items: center;\n gap: 20px;\n margin-bottom: 16px;\n }\n\n .scs-topbar-brand {\n display: flex;\n align-items: center;\n gap: 16px;\n min-width: 0;\n }\n\n .scs-logo-mark {\n display: grid;\n place-items: center;\n width: 64px;\n height: 52px;\n flex: 0 0 auto;\n border-radius: 20px;\n background: linear-gradient(135deg, #0d7a55, #16b887);\n color: #fff;\n font-weight: 950;\n letter-spacing: -.04em;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .22);\n }\n\n .scs-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .12em;\n text-transform: uppercase;\n }\n\n .scs-eyebrow::before {\n content: \"\";\n width: 8px;\n height: 8px;\n border-radius: 50%;\n background: var(--scs-green-2);\n box-shadow: 0 0 0 5px rgba(22, 184, 135, .13);\n }\n\n h1, h2, h3, h4 { color: var(--scs-ink); line-height: 1.08; }\n h1, h2, h3 { letter-spacing: -.045em; }\n h1 { font-size: clamp(34px, 5vw, 64px); margin: 10px 0 12px; }\n h2 { font-size: clamp(28px, 4vw, 48px); margin: 8px 0 6px; }\n h3 { font-size: clamp(21px, 2.2vw, 28px); margin: 6px 0 8px; }\n h4 { font-size: 18px; margin: 0 0 6px; }\n p { margin: 0 0 14px; }\n\n .scs-user-chip {\n display: flex;\n align-items: center;\n gap: 10px;\n background: #fff;\n border: 1px solid var(--scs-line);\n border-radius: 999px;\n padding: 8px 8px 8px 18px;\n box-shadow: 0 10px 25px rgba(16, 32, 26, .07);\n font-weight: 900;\n white-space: nowrap;\n }\n\n .scs-btn {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n min-height: 42px;\n border: 0;\n border-radius: 999px;\n padding: 12px 18px;\n font: inherit;\n font-size: 14px;\n font-weight: 900;\n line-height: 1;\n cursor: pointer;\n transition: transform .18s ease, box-shadow .18s ease, background .18s ease;\n text-decoration: none;\n }\n\n .scs-btn:hover { transform: translateY(-1px); text-decoration: none; }\n .scs-btn:focus-visible, .nav-link:focus-visible, .faq-trigger:focus-visible {\n outline: 3px solid rgba(22, 184, 135, .22);\n outline-offset: 3px;\n }\n\n .scs-btn-primary {\n background: linear-gradient(135deg, var(--scs-green), var(--scs-green-2));\n color: #fff;\n box-shadow: 0 14px 30px rgba(13, 122, 85, .25);\n }\n\n .scs-btn-ghost {\n background: #eff8f4;\n color: var(--scs-green);\n border: 1px solid #d7efe5;\n }\n\n .scs-workspace {\n display: grid;\n grid-template-columns: minmax(240px, 300px) minmax(0, 1fr);\n gap: 22px;\n align-items: start;\n }\n\n .scs-sidebar-card {\n position: sticky;\n top: 18px;\n background: linear-gradient(180deg, rgba(255, 255, 255, .96), rgba(238, 249, 244, .95));\n border: 1px solid rgba(13, 122, 85, .16);\n border-radius: 30px;\n box-shadow: 0 28px 80px rgba(6, 37, 27, .14);\n padding: 16px;\n overflow: hidden;\n }\n\n .scs-sidebar-card::before {\n content: \"\";\n position: absolute;\n right: -60px;\n bottom: -70px;\n width: 190px;\n height: 190px;\n border-radius: 50%;\n background: linear-gradient(135deg, rgba(22, 184, 135, .15), rgba(213, 168, 91, .12));\n pointer-events: none;\n }\n\n .scs-sidebar-head {\n position: relative;\n display: flex;\n align-items: center;\n gap: 12px;\n padding: 10px 8px 16px;\n border-bottom: 1px solid var(--scs-line);\n margin-bottom: 12px;\n }\n\n .scs-sidebar-head .scs-logo-mark {\n width: 58px;\n height: 48px;\n border-radius: 18px;\n box-shadow: 0 10px 26px rgba(13, 122, 85, .12);\n }\n\n .scs-sidebar-head strong { display: block; font-size: 16px; letter-spacing: -.02em; }\n .scs-sidebar-head span { display: block; color: var(--scs-muted); font-size: 12px; margin-top: 2px; }\n\n .scs-subnav {\n display: grid;\n gap: 8px;\n margin: 0;\n padding: 0;\n list-style: none;\n position: relative;\n z-index: 1;\n }\n\n .nav-link {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 12px;\n text-align: left;\n border: 1px solid transparent;\n border-radius: 18px;\n padding: 12px;\n color: #264138;\n background: transparent;\n transition: transform .2s ease, background .2s ease, border-color .2s ease;\n }\n\n .nav-link i {\n display: grid;\n place-items: center;\n flex: 0 0 34px;\n width: 34px;\n height: 34px;\n border-radius: 14px;\n background: #edf9f4;\n color: var(--scs-green);\n font-style: normal;\n font-weight: 900;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n .nav-link b { display: block; font-size: 14px; line-height: 1.1; }\n .nav-link small { display: block; margin-top: 3px; color: var(--scs-muted); font-size: 11px; font-weight: 700; }\n .nav-link:hover { background: #f4fbf8; border-color: rgba(13,122,85,.12); transform: translateX(2px); text-decoration: none; }\n .nav-link.active {\n background: linear-gradient(135deg, #0d7a55, #18ba88);\n color: #fff;\n box-shadow: 0 14px 34px rgba(13, 122, 85, .26);\n transform: translateX(6px) scale(1.01);\n }\n .nav-link.active i { background: rgba(255,255,255,.22); color: #fff; box-shadow: inset 0 0 0 1px rgba(255,255,255,.26); }\n .nav-link.active small { color: rgba(255,255,255,.78); }\n\n .scs-page-wrap { min-width: 0; }\n\n .scs-gradient-panel {\n display: flex;\n justify-content: space-between;\n align-items: flex-end;\n gap: 24px;\n margin-bottom: 18px;\n padding: clamp(24px, 4vw, 42px);\n border-radius: var(--scs-radius);\n background: linear-gradient(135deg, #0d7a55 0%, #10a873 46%, #0e8f8a 100%);\n color: #fff;\n box-shadow: var(--scs-shadow);\n position: relative;\n overflow: hidden;\n }\n\n .scs-gradient-panel::after {\n content: \"\";\n position: absolute;\n right: -70px;\n top: -90px;\n width: 280px;\n height: 280px;\n border-radius: 50%;\n background: rgba(255, 255, 255, .15);\n }\n\n .scs-gradient-panel > * { position: relative; z-index: 1; }\n .scs-gradient-panel .scs-eyebrow { color: #d7ffee; }\n .scs-gradient-panel .scs-eyebrow::before { background: #fff; box-shadow: 0 0 0 5px rgba(255,255,255,.16); }\n .scs-gradient-panel h1, .scs-gradient-panel h2 { color: #fff; max-width: 880px; }\n .scs-gradient-panel p { color: rgba(255, 255, 255, .86); max-width: 820px; font-size: 16px; }\n\n .scs-stats-row {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 14px;\n margin: 18px 0;\n }\n\n .scs-stat-card, .scs-card, .policy-card, .faq-item {\n background: rgba(255, 255, 255, .94);\n border: 1px solid var(--scs-line);\n box-shadow: 0 20px 55px rgba(16, 32, 26, .09);\n }\n\n .scs-stat-card {\n border-radius: 24px;\n padding: 20px;\n }\n\n .scs-stat-card span {\n display: block;\n color: var(--scs-muted);\n font-size: 12px;\n font-weight: 900;\n letter-spacing: .08em;\n text-transform: uppercase;\n }\n\n .scs-stat-card strong {\n display: block;\n color: var(--scs-green);\n font-size: 32px;\n letter-spacing: -.04em;\n margin: 8px 0 4px;\n }\n\n .scs-stat-card small { color: var(--scs-muted); }\n\n .content-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 18px;\n }\n\n .content-grid.single { grid-template-columns: 1fr; }\n\n .policy-card, .scs-card {\n border-radius: var(--scs-radius);\n padding: clamp(18px, 2.4vw, 28px);\n overflow: hidden;\n }\n\n .policy-card.full { grid-column: 1 \/ -1; }\n .policy-card p:last-child { margin-bottom: 0; }\n\n .section-heading {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n gap: 16px;\n margin-bottom: 12px;\n }\n\n .section-number {\n display: grid;\n place-items: center;\n width: 38px;\n height: 38px;\n flex: 0 0 auto;\n border-radius: 16px;\n background: #edf9f4;\n color: var(--scs-green);\n font-weight: 950;\n box-shadow: inset 0 0 0 1px rgba(13, 122, 85, .08);\n }\n\n ul.clean-list {\n margin: 12px 0 0;\n padding: 0;\n list-style: none;\n display: grid;\n gap: 10px;\n }\n\n ul.clean-list li {\n position: relative;\n padding-left: 28px;\n color: #38584d;\n }\n\n ul.clean-list li::before {\n content: \"\u2713\";\n position: absolute;\n left: 0;\n top: 0;\n width: 20px;\n height: 20px;\n display: grid;\n place-items: center;\n border-radius: 50%;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 950;\n }\n\n .status-row {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 12px;\n }\n\n .status {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n padding: 6px 10px;\n border-radius: 999px;\n background: #e8fff2;\n color: var(--scs-green);\n font-size: 12px;\n font-weight: 900;\n border: 1px solid rgba(13,122,85,.12);\n }\n\n .muted { color: var(--scs-muted); }\n}\n\n @media (max-width: 1180px) {\n .scs-workspace { grid-template-columns: 1fr; }\n .scs-sidebar-card { position: relative; top: auto; }\n .scs-subnav { grid-template-columns: repeat(auto-fit, minmax(min(100%, 170px), 1fr)); }\n .nav-link.active { transform: none; }\n .scs-gradient-panel { align-items: flex-start; flex-direction: column; }\n }\n\n @media (max-width: 900px) {\n .content-grid { grid-template-columns: 1fr; }\n .policy-card.full { grid-column: auto; }\n .scs-stats-row { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n }\n\n @media (max-width: 760px) {\n .scs-portal { width: min(100% - 20px, 1440px); margin: 10px auto; border-radius: 20px; padding: 12px; }\n .scs-topbar { align-items: flex-start; flex-direction: column; }\n .scs-user-chip { width: 100%; justify-content: space-between; flex-wrap: wrap; border-radius: 22px; padding: 12px; }\n .scs-sidebar-card, .policy-card, .scs-card { border-radius: 22px; padding: 16px; }\n .scs-subnav { grid-template-columns: 1fr; }\n .scs-gradient-panel { border-radius: 22px; }\n .section-heading { flex-direction: column; }\n }\n\n @media (max-width: 480px) {\n .scs-stats-row { grid-template-columns: 1fr; }\n .scs-btn { width: 100%; }\n .scs-topbar-brand { align-items: flex-start; }\n<\/style>\n<\/head>\n<body>\n <a class=\"skip-link\" href=\"#main-content\">Skip to main content<\/a>\n <div class=\"scs-portal\">\n <header class=\"scs-topbar\">\n <div class=\"scs-topbar-brand\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div>\n <span class=\"scs-eyebrow\">Shambala Cleaning Services<\/span>\n <h2>Privacy Policy<\/h2>\n <\/div>\n <\/div>\n <div class=\"scs-user-chip\" aria-label=\"Page actions\">\n <span>Legal & Support Pages<\/span>\n <a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Open Main Site<\/a>\n <\/div>\n <\/header>\n <div class=\"scs-workspace\">\n <aside class=\"scs-sidebar-card\" aria-label=\"Legal navigation\">\n <div class=\"scs-sidebar-head\">\n <div class=\"scs-logo-mark\" aria-hidden=\"true\">SC<\/div>\n <div><strong>Shambala Portal<\/strong><span>Legal & Help Centre<\/span><\/div>\n <\/div>\n <nav class=\"scs-subnav\" aria-label=\"Related pages\">\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\"><i aria-hidden=\"true\">T<\/i><span><b>Terms<\/b><small>Service rules<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\"><i aria-hidden=\"true\">F<\/i><span><b>FAQ<\/b><small>Common questions<\/small><\/span><\/a>\n<a class=\"nav-link active\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=50\" aria-current=\"page\"><i aria-hidden=\"true\">P<\/i><span><b>Privacy<\/b><small>Data protection<\/small><\/span><\/a>\n<a class=\"nav-link\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\"><i aria-hidden=\"true\">S<\/i><span><b>Main Site<\/b><small>Open website<\/small><\/span><\/a>\n<\/nav><\/aside>\n <main class=\"scs-page-wrap\" id=\"main-content\" tabindex=\"-1\">\n\n <section class=\"scs-gradient-panel\" aria-labelledby=\"privacy-title\">\n <div>\n <span class=\"scs-eyebrow\">Data Protection<\/span>\n <h1 id=\"privacy-title\">Privacy Policy<\/h1>\n <p>This policy explains how Shambala Cleaning Services may collect, use, store and protect information submitted through the public website, quote forms and role-based dashboards.<\/p>\n <\/div>\n <a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=48\">View FAQ<\/a>\n <\/section>\n\n <section class=\"scs-stats-row\" aria-label=\"Privacy summary\">\n <article class=\"scs-stat-card\"><span>Data areas<\/span><strong>8<\/strong><small>Forms, accounts and records<\/small><\/article>\n <article class=\"scs-stat-card\"><span>User roles<\/span><strong>3<\/strong><small>Customer, Cleaner, Admin<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Purpose<\/span><strong>Ops<\/strong><small>Service management<\/small><\/article>\n <article class=\"scs-stat-card\"><span>Access<\/span><strong>Role<\/strong><small>Permission-based records<\/small><\/article>\n <\/section>\n\n <section class=\"content-grid\" aria-label=\"Privacy policy sections\">\n <article class=\"policy-card full\" id=\"privacy-overview\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Overview<\/span><h3>1. Privacy Commitment<\/h3><\/div><span class=\"section-number\">1<\/span><\/div>\n <p>Shambala Cleaning Services respects user privacy and aims to collect only the information needed to provide cleaning service information, process quote requests, manage accounts, coordinate cleaners, track payments and respond to support enquiries.<\/p>\n <p>This policy applies to information submitted by visitors, customers, cleaners and administrators through the website and dashboard features.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"data-collected\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Collection<\/span><h3>2. Information We May Collect<\/h3><\/div><span class=\"section-number\">2<\/span><\/div>\n <ul class=\"clean-list\">\n <li>Name, email address, phone number and account details.<\/li>\n <li>Service address, suburb, preferred date, service type and cleaning frequency.<\/li>\n <li>Quote details, special requirements, booking status and admin notes.<\/li>\n <li>Cleaner application details, work area, availability and job request records.<\/li>\n <li>Messages, support enquiries, notifications and document references.<\/li>\n <li>Payment status information, payment references or uploaded payment evidence where applicable.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"data-use\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Purpose<\/span><h3>3. How Information Is Used<\/h3><\/div><span class=\"section-number\">3<\/span><\/div>\n <p>Information is used to provide website services, respond to quote requests, manage customer records, review cleaner applications, assign cleaners, process booking workflows, track payment statuses, send notifications and maintain service quality.<\/p>\n <p>Administrative users may use information to manage services, users, bookings, cleaners, messages, documents, payments and reports.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"quotes-bookings-data\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Service Records<\/span><h3>4. Quote and Booking Data<\/h3><\/div><span class=\"section-number\">4<\/span><\/div>\n <p>When a user requests a quote or service, the submitted details may be stored in the website database so that the admin can review the request, issue a quote, assign a cleaner and update the booking status.<\/p>\n <p>Customers may be able to view their own quote, booking, payment and document information after login.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"cleaner-data\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Cleaner Records<\/span><h3>5. Cleaner Application Data<\/h3><\/div><span class=\"section-number\">5<\/span><\/div>\n <p>Cleaner application information may be reviewed by the administrator before account approval or job assignment. Cleaner-related data may include contact details, service area, availability, requested jobs, assigned jobs and job status updates.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"sharing\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Disclosure<\/span><h3>6. Information Sharing<\/h3><\/div><span class=\"section-number\">6<\/span><\/div>\n <p>Information may be shared internally with authorised admin users and, where operationally required, with assigned cleaners to deliver the requested service. Information may also be processed by the website hosting provider, WordPress, plugins or technical service providers that support the site.<\/p>\n <p>Information is not intended to be sold to unrelated third-party advertisers.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"cookies\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Technical Data<\/span><h3>7. Cookies and Website Logs<\/h3><\/div><span class=\"section-number\">7<\/span><\/div>\n <p>The website may use cookies, session data or standard logs to support login sessions, form security, dashboard navigation, spam protection, analytics and basic website functionality.<\/p>\n <p>Users can manage browser cookie settings, but some login or dashboard functions may not work correctly if required cookies are disabled.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"security\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Protection<\/span><h3>8. Security Measures<\/h3><\/div><span class=\"section-number\">8<\/span><\/div>\n <p>Reasonable technical and administrative controls should be used to protect website data, including role-based access, approved user accounts, secure passwords, hosting safeguards, controlled admin access and regular maintenance.<\/p>\n <ul class=\"clean-list\">\n <li>Users should keep passwords confidential.<\/li>\n <li>Admins should review user access regularly.<\/li>\n <li>Sensitive information should not be entered into general message fields unless required and appropriate.<\/li>\n <\/ul>\n <\/article>\n\n <article class=\"policy-card\" id=\"retention\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Storage<\/span><h3>9. Data Retention<\/h3><\/div><span class=\"section-number\">9<\/span><\/div>\n <p>Information may be retained for as long as needed to manage quote records, bookings, payments, customer support, cleaner assignments, reporting, compliance, dispute resolution or legitimate business administration.<\/p>\n <p>Records that are no longer required may be deleted, archived or anonymised where appropriate.<\/p>\n <\/article>\n\n <article class=\"policy-card\" id=\"rights\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">User Rights<\/span><h3>10. Access, Correction and Deletion Requests<\/h3><\/div><span class=\"section-number\">10<\/span><\/div>\n <p>Users may request access to their information, ask for incorrect details to be corrected or request account\/data removal where legally and operationally possible. Some records may need to be retained for business, payment, service or compliance reasons.<\/p>\n <\/article>\n\n <article class=\"policy-card full\" id=\"privacy-contact\">\n <div class=\"section-heading\"><div><span class=\"scs-eyebrow\">Contact<\/span><h3>11. Privacy Enquiries<\/h3><\/div><span class=\"section-number\">11<\/span><\/div>\n <p>For privacy questions, account updates, quote data, cleaner records, payment status information or support messages, contact Shambala Cleaning Services through the website contact form or support section.<\/p>\n <div class=\"status-row\"><a class=\"scs-btn scs-btn-primary\" href=\"https:\/\/2026s1j.winproject.com.au\/\" rel=\"noopener\">Visit Website<\/a><a class=\"scs-btn scs-btn-ghost\" href=\"https:\/\/2026s1j.winproject.com.au\/?page_id=46\">View Terms<\/a><\/div>\n <\/article>\n <\/section>\n <\/main>\n <\/div>\n <\/div>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy | Shambala Cleaning Services Skip to main content SC Shambala Cleaning Services Privacy Policy Legal & Support Pages […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=50"}],"version-history":[{"count":3,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":131,"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions\/131"}],"wp:attachment":[{"href":"https:\/\/2026s1j.winproject.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}