Frequently Asked Questions

Use the Get a Quote form on the website and provide your service type, address or suburb, preferred date, cleaning frequency and any special requirements. The request is then reviewed by the admin before a quote or booking update is provided.

A visitor may submit a quote request through the public form where available. A customer account is useful for viewing quote status, booking information, payment records, documents, support messages and notifications from one dashboard.

The customer dashboard is for quote, booking, payment, document and support information. The cleaner dashboard is for job requests, assigned work, schedules and job status updates. The admin dashboard is for managing users, cleaners, services, quotes, bookings, payments, messages, reports, documents and settings.

Booking changes should be requested through the contact or support option as early as possible. Changes may depend on cleaner availability, service scope, location, timing and whether the booking has already been assigned or completed.

Payment records may appear in the customer and admin dashboards. A payment can be shown as pending, submitted, reviewed, paid or returned for clarification depending on the workflow used by the business.

Use the Become a Cleaner page or cleaner application form. The admin may review the application before approving access. Approval does not automatically guarantee immediate job assignment, but it allows the cleaner to access relevant dashboard features where enabled.

After a quote or booking is approved, the admin may release the job for cleaner requests or directly assign a cleaner. Assigned jobs are then visible in the cleaner dashboard with relevant status and schedule information.

Users may receive notifications for account approval, new quote submissions, quote approval, payment review, cleaner assignment, job status updates, support messages and admin replies.

Logged-in users may access available quote, booking, payment or service documents through the dashboard document area where the feature is enabled and the record belongs to their account or role.

Check your internet connection, refresh the page, confirm you are logged into the correct account and try again. If the issue continues, contact support through the website and include the page name, action attempted and any visible error message.

Role-based access is intended to limit users to relevant information. Customers should only see their own records, cleaners should see cleaner-related work information, and admins can access records required to manage the service.

The website may include commercial cleaning, residential cleaning, end of lease cleaning, carpet cleaning, car cleaning and pressure washing, depending on what the business has enabled on the live site.