Privacy Policy
This policy explains how Shambala Cleaning Services may collect, use, store and protect information submitted through the public website, quote forms and role-based dashboards.
1. Privacy Commitment
Shambala Cleaning Services respects user privacy and aims to collect only the information needed to provide cleaning service information, process quote requests, manage accounts, coordinate cleaners, track payments and respond to support enquiries.
This policy applies to information submitted by visitors, customers, cleaners and administrators through the website and dashboard features.
2. Information We May Collect
- Name, email address, phone number and account details.
- Service address, suburb, preferred date, service type and cleaning frequency.
- Quote details, special requirements, booking status and admin notes.
- Cleaner application details, work area, availability and job request records.
- Messages, support enquiries, notifications and document references.
- Payment status information, payment references or uploaded payment evidence where applicable.
3. How Information Is Used
Information is used to provide website services, respond to quote requests, manage customer records, review cleaner applications, assign cleaners, process booking workflows, track payment statuses, send notifications and maintain service quality.
Administrative users may use information to manage services, users, bookings, cleaners, messages, documents, payments and reports.
4. Quote and Booking Data
When a user requests a quote or service, the submitted details may be stored in the website database so that the admin can review the request, issue a quote, assign a cleaner and update the booking status.
Customers may be able to view their own quote, booking, payment and document information after login.
5. Cleaner Application Data
Cleaner application information may be reviewed by the administrator before account approval or job assignment. Cleaner-related data may include contact details, service area, availability, requested jobs, assigned jobs and job status updates.
6. Information Sharing
Information may be shared internally with authorised admin users and, where operationally required, with assigned cleaners to deliver the requested service. Information may also be processed by the website hosting provider, WordPress, plugins or technical service providers that support the site.
Information is not intended to be sold to unrelated third-party advertisers.
7. Cookies and Website Logs
The website may use cookies, session data or standard logs to support login sessions, form security, dashboard navigation, spam protection, analytics and basic website functionality.
Users can manage browser cookie settings, but some login or dashboard functions may not work correctly if required cookies are disabled.
8. Security Measures
Reasonable technical and administrative controls should be used to protect website data, including role-based access, approved user accounts, secure passwords, hosting safeguards, controlled admin access and regular maintenance.
- Users should keep passwords confidential.
- Admins should review user access regularly.
- Sensitive information should not be entered into general message fields unless required and appropriate.
9. Data Retention
Information may be retained for as long as needed to manage quote records, bookings, payments, customer support, cleaner assignments, reporting, compliance, dispute resolution or legitimate business administration.
Records that are no longer required may be deleted, archived or anonymised where appropriate.
10. Access, Correction and Deletion Requests
Users may request access to their information, ask for incorrect details to be corrected or request account/data removal where legally and operationally possible. Some records may need to be retained for business, payment, service or compliance reasons.
11. Privacy Enquiries
For privacy questions, account updates, quote data, cleaner records, payment status information or support messages, contact Shambala Cleaning Services through the website contact form or support section.