Terms and Conditions
These terms explain how visitors, customers, cleaners and administrators should use the Shambala Cleaning Services website, quote forms and role-based dashboard features.
1. Acceptance of Terms
By accessing this website, submitting a quote request, creating an account, applying as a cleaner, sending a message or using a dashboard, you agree to use the website responsibly and in accordance with these terms.
Shambala Cleaning Services may update these terms from time to time. Continued use of the website after an update means the updated terms apply.
2. Service Information
The website provides information about cleaning services, including commercial cleaning, residential cleaning, end of lease cleaning, carpet cleaning, car cleaning and pressure washing.
- Service details are provided for general guidance.
- Final scope, price and scheduling depend on customer requirements, property condition, service area and availability.
- Any quote issued through the website or dashboard is subject to admin review and confirmation.
3. User Accounts and Access
Customers and cleaners may create or request accounts to access dashboard features. Access may be reviewed, approved, limited, suspended or removed by the site administrator where required for security, accuracy or operational reasons.
- Customers are responsible for keeping account information accurate.
- Cleaners must provide truthful application and availability information.
- Admin users must manage accounts and records only for legitimate business purposes.
4. User Responsibilities
Users must not misuse the website, submit false information, attempt to access another user’s records, disrupt the system, upload harmful content or use the platform for unlawful or misleading purposes.
Users should check all submitted details before sending forms, especially service address, preferred date, phone number, email address, service type and special requirements.
5. Quotes, Bookings and Statuses
Quote and booking requests are not automatically guaranteed service confirmations. The normal workflow may include submission, admin review, quote approval, payment review, cleaner assignment, job progress and completion.
6. Payments and Records
Payment information shown in the dashboard is intended to help customers and administrators track payment status. Payment records may be marked as pending, submitted, reviewed, paid or returned for clarification.
Do not submit sensitive payment card details through general message fields unless the website specifically provides a secure approved payment process.
7. Cleaner Applications and Job Requests
Cleaner application submissions may be reviewed before dashboard access is granted. Cleaner job requests, assignments and status updates must reflect genuine availability and completed work.
- Cleaner access does not automatically guarantee job assignment.
- Assigned jobs must be handled professionally and in line with customer requirements.
- Any changes to availability or job status should be updated promptly.
8. Messages, Notifications and Documents
The website may provide user messages, admin replies, notifications and document areas for quote, booking, payment and service records. Users are responsible for reading relevant dashboard updates and responding when action is required.
9. Website Availability
Reasonable effort is made to keep the website available and functional. However, access may occasionally be interrupted due to maintenance, hosting issues, plugin updates, technical errors or security controls.
10. Limitation of Responsibility
The website is provided to support service communication and operational management. To the extent permitted by law, Shambala Cleaning Services is not responsible for losses caused by incorrect user submissions, unauthorised account access, service interruptions or third-party hosting issues.
11. Contact Information
For questions about these terms, quote requests, customer accounts, cleaner applications, bookings, payments or dashboard access, contact Shambala Cleaning Services through the website contact form or support section.